Team: Administrator Salary: Band 3 - £24,230.06 Job Location: Head Office - Belfast Hours 35 Hours Monday - Friday Disability Action is a dynamic and thriving charity committed to improving the lives of individuals with disabilities across Northern Ireland. We provide a wide range of services and support to empower people with disabilities, in employment, education, advocacy and more. Ensuring they can live independently and participate fully in society. The post holder will be responsible to and report to the Mobility Centre Manager. The post holder will not have any staff management responsibilities. Key Responsibilities The key duties and major responsibilities of the post holder will include the following: Mobility Centre Support Create issue and manage Mobility Centre bookings to support the smooth running of the service Assist with the timely processing of Mobility Centre requests, ensuring compliance with GDPR Handle inbound and outbound calls and queries, ensuring follow-up is completed and accurate records and reports are maintained Create and maintain accurate records relating to Mobility Centre bookings, enquiries, assessments, and service usage Assist with timely processing and respond to e-mails to the Mobility Centre ensuring compliance with unit requirements and GDPR. Carry out call handling inbound and outbound, follow up and maintain appropriate records of contacts and relevant statistics and reporting on behalf of mobility centre staff and manager. Create, maintain and update the mobility centre filing and recording systems, including relevant company and shared systems, to safeguard sensitive information. Proof reading of assessment reports and complete daily work sheets for assessors and instructors as required. Create, issue and record appointment letters, to assist the smooth running of the centre and support achievement of KPIs, targets and quality standards. Actively contribute ideas for workflow streamlining and ongoing service and mobility centre improvements through annual self-evaluation and quality and compliance cycles in place. Support the co-ordination of necessary resources and supplies for the mobility centre operations as required. Record day-to-day activities accurately on DA standardised systems, processes, paperwork, and shared platforms as directed by the Mobility Centre Manager and wider DA management teams. Actively participate in regular reviews of own activities, to identify knowledge and skills gaps and development opportunities to grow professional skills and impact. Adhere to agreed corporate quality standards and best practice. Undertake any other reasonable duties to support the department and wider team Essential Criteria GCSE English and Maths or equivalent 2 Years administration experience NVQ Level 2 in Business Administration IT skills and experience in the use of Microsoft Office 365, Windows OS and Android OS, to enable effective working whether office based or offsite. Ability to effectively plan own workload to achieve role and unit KPIs and targets, to meet service, funder and organisational aims and objectives and quality standards. Demonstrable communication skills across multiple methods, in addition to the need for accuracy, attention to detail, problem solving and completing timely actions to meet unit deadlines. Experience of creating, collating and maintaining information systems, databases and records, identifying, resolving and reporting on issues and applying GDPR requirements in all aspects of own work. Relatable customer service experience and the ability to build and maintain effective working on own initiative and as part of a team. Desirable Criteria NVQ Level 3 in Business Administration ECDL (European Computer Driving Licence) Work with us What we can offer you: Enhanced Maternity packages Hybrid Working Death in Service package Cash plan In house Counselling services Commitment to diversity, inclusion, and employee well-being 27 days paid holidays per year and 11 bank holidays (Based on a full time role) Opportunities for growth in business development, project implementation, training and development and personal development plans Additional Information Disability Action is an equal opportunities employer committed to providing opportunities for all. We offer salary packages that are reflective of experience and aligned with industry standards, alongside a supportive environment that encourages professional growth. As a progressive charity, we provide our employees with opportunities to develop their skills and gain experience across a wide range of areas in a secure and thriving workplace. We are a Responsible Body for Access NI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role