Location: UK and Europe (40-50% travel required)
Subject to Consultation
About the role
This role is accountable for leading the quality strategy, governance, and performance improvement initiatives across the Packaging Division. Reporting to the Director of Operational Excellence, the role ensures that all Sub-Regions and Sites consistently deliver compliant, sustainable, and fit-for-purpose packaging solutions that meet customer expectations and regulatory standards. The role is pivotal in protecting and growing our 80's customers and using quality to differentiate us in the market by fostering a proactive quality culture, supporting functional capability building, and embedding continuous improvement throughout the division.
KEY RESPONSIBILITIES:
* Lead the development and deployment of the divisional quality strategy aligned to the Packaging strategy
* Develop a Quality Management System to enable standardisation, delivering consistently to our customers' expectations and ensuring audit readiness and continuous improvement
* Define and drive key quality metrics such as First-Time Pass Rate, Complaint Rate, and Cost of Poor Quality
* Ensure compliance with industry standards (e.g., ISO 9001, BRCGS Packaging Materials) and regulatory requirements.
* Provide functional leadership to Sub-Regional and Site Quality teams; support talent development and succession planning.
* Act as the escalation point for major customer quality issues and internal non-conformances.
* Oversee Quality Risk Management, including customer complaints & audits
* Partner with Procurement and Technical teams to enhance supplier quality and incoming material performance
* Represent the division external customer/industry forums
About You
* Degree in Engineering, Packaging Science, Materials Science, or related discipline
* Six Sigma, Lean Manufacturing, or BRCGS Packaging Materials qualification desirable
* Significant experience in quality management roles, with experience in a senior leadership or multi-site capacity
* Proven track record of leading quality transformations and achieving measurable improvements in quality KPIs
* Demonstrated success working with both internal and external stakeholders, including major customers and certification bodies
* Experience in corrugated packaging or related manufacturing environments is essential
* Deep technical knowledge of corrugated board manufacturing, printing, conversion, and quality control
* Strong leadership presence with ability to influence across matrixed and multi-site structures
* Expert in Quality Management Systems (QMS), lean problem-solving, and regulatory frameworks
* Highly analytical, data-driven, and able to translate complex issues into actionable insights
* Excellent communicator and collaborator, with a strong customer-facing orientation
* Comfortable operating in a dynamic environment with multiple priorities and stakeholders