Bardo Midlands Ltd specializes in delivering high-quality aggregates across the nation. We are experts in equestrian materials and proud to be the sole supplier of K L Fines. Committed to exceptional service, we cater to projects of all sizes by offering no-obligation quotes on a variety of materials and muck‑away services. Our dedication to excellence ensures we meet the diverse needs of our customers.
Role Description
We are seeking a highly organized and detail-oriented Office Manager to join our small but busy team.
This role is an integral part to unite all departments, so the successful applicant must be able to work as part of a team. Due to it being a small office, you will learn all aspects of the business and have to be very versatile. It is a very rewarding job as you get to see each order through to completion and each day brings different tasks and challenges.
A majority of the work is telephone based so experience in telephone customer service role is preferred.
Key Responsibilities
* Liaising with customers and suppliers – dealing with disputes, gathering evidence to reach suitable conclusions
* Tracking Supplier Non‑Conformities and actions plans
* Maintaining and enforcing of company procedures
* Maintaining / Managing Health & Safety Process, Practices and Forms
* Collating / presentation of reports for management meetings including sales reports, non‑conformities etc
* Managing and supporting the team, ensuring procedures are followed and KPIs are achieved with continual monitoring and periodic appraisals.
* Maintaining, collation and distribution of important documents for customers, including a robust waste transfer system
Other Responsibilities
* Handle incoming phone calls / orders with professionalism and excellent phone etiquette. With a focus on customer service and rapport building
* Maintain organized filing systems, both electronic and paper-based.
* Prepare documents and reports using Google Suite applications.
* Support the team with administrative tasks to enhance productivity and cover during absences and busy periods.
Requirements
* Proven experience in an office manager/supervisor/controller role or similar position.
* Excellent customer service skills with proven experience
* Proficiency in computerised systems, including Microsoft Office
* Strong organisational skills with the ability to prioritise tasks effectively.
* Excellent data entry skills with attention to detail.
* Demonstrated clerical skills, including typing speed and accuracy.
* Effective communication skills, both written and verbal.
* Excellent telephone manner
* Ability to work independently as well as part of a team.
* A proactive attitude towards problem-solving and task management.
* Motivated and proactive
* Flexible
If you are a motivated individual looking to contribute to and lead a dynamic team, we encourage you to apply for this exciting opportunity.
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