We have an opportunity for an IT Service Local Delivery Analyst to join our team in Hurn.
This is a full-time, fixed-term role until September 2026, primarily office-based.
The starting salary is £39,000 - £42,000 depending on experience.
The Role:
As an IT Service Local Delivery Analyst, you'll provide local IT systems support, training, and advice to SNG colleagues. You will be responsible for the development, maintenance, and operation of the organisation's devices, infrastructure, and applications.
You will ensure efficient resolution of IT support tickets, working within operating & service level agreements (SLAs), and utilizing service desk tools (ITSM system, knowledge system, monitoring, etc.) to log, prioritize, categorize, and resolve interactions.
This role supports end-user computing across all SNG locations, acting as an escalation point for the central IT service delivery team and providing local hands-on support for the wider CIO teams.
Due to travel requirements, you must hold a full and valid UK Driving Licence and have your own vehicle.
What we need from you:
* High customer focus and collaborative working skills.
* Experience working on an IT Service Desk or in a technical team, with excellent communication skills via in-person, phone, webchat, email, or digital assistant.
* ITIL v3 or v4 Practitioner certification is advantageous.
We are looking for:
* Experience troubleshooting and problem-solving.
* Good understanding of hardware, especially PCs, printers, and AV equipment.
* Ability to work office-based and travel between SNG sites.
* Confident in delivering basic user training for AV services.
* Self-motivated team player capable of working independently in remote locations.
What we can offer you:
Join a friendly, dynamic IT Service Team and develop your skills within a successful, diverse organization. Benefits include:
* £450 yearly flexible benefit pot.
* Flexible working arrangements.
* 25 days holiday + bank holidays, increasing to 30 days with service.
* Option to buy or sell holiday.
* Matching pension scheme up to 12%.
* Life cover from day one.
* Recognition scheme.
* Wellbeing discounts, including gym memberships.
About us:
Sovereign has joined forces with Network Homes to form SNG. We provide over 84,000 homes and invest in communities across London and the South of England, aiming to provide affordable homes in thriving communities.
We are committed to equality, diversity, and inclusion, and we encourage you to learn more on our careers site.
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