Job description
Customer Claims Agent - Entry Level and Experienced
Location: Uxbridge (Hybrid: 3 days office / 2 days home)
Hours: Monday to Friday, 8:00 AM – 4:30 PM (37.5 hours/week)
Salary: £24,500–£25,000
Join a Company That Puts People First
With over 30 years of success in the motor credit hire industry and multiple awards under our belt, we’re known for delivering excellent service and having a great time doing it. As we continue to grow, we’re looking for a Customer Claims Agent to join our friendly, high-performing team and help us support customers through their vehicle replacement and claims journey.
What You’ll Be Doing
As a Customer Claims Agent, you’ll play a key role in supporting clients through their motor credit hire journey. You’ll manage a personal caseload from start to finish, providing excellent service through a mix of phone, email and system-based communication. This is a varied role that combines customer interaction, case coordination, and collaboration with external stakeholders.
Your responsibilities will include:
1. Managing a portfolio of ongoing cases – You’ll use our internal systems to track case progress, maintain detailed records and ensure timely updates at each stage.
2. Communicating with customers – Acting as their main point of contact, you’ll provide clear, empathetic updates and guidance over the phone and via email, ensuring they feel supported throughout the process.
3. Liaising with third parties – You’ll coordinate with insurers, repairers, solicitors and engineers to gather information, resolve queries, and help move cases forward efficiently.
4. Investigating case details – You’ll review information related to liability, claim validity, and any potential issues such as delays or suspected fraud, escalating as appropriate.
5. Making informed decisions – Using your judgment, you’ll take actions that ensure a positive customer experience while safeguarding the business.
What We’re Looking For
We want someone who loves helping people, thrives in a fast-paced environment and brings a positive, team-first attitude.
You’ll need:
6. A confident, friendly phone manner and ideally experience handling phone calls
7. Previous customer service
8. Clear written and verbal communication skills
9. Strong organisational skills and the ability to prioritise
10. Comfort working under pressure and meeting deadlines
11. Good decision-making skills and a proactive mindset
12. Basic IT skills (Outlook, Word, Excel)
13. A desire to learn, grow, and be part of a supportive team
Why You’ll Love Working Here
14. Hybrid working – 3 days in the office, 2 from home
15. Monday to Friday schedule – no weekends
16. Competitive salary + great benefits
17. Free onsite parking
18. 25 days holiday + bank holidays
19. Private medical insurance
20. Health Assured EAP
21. Life Assurance (x4 salary)
22. Company pension
23. Monthly McDonald’s breakfast
24. Regular team events and a genuinely supportive culture
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at