Job Description
We are currently working with a franchised car dealership who are looking to recruit an experienced Service Advisor to join their growing team, Our client prides itself on delivering a consistently high standard of customer care at all time.
As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI result, along with being confident with E-VHC up-sell opportunities.
Service Advisor Duties include:
Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
Advise on estimated costs of repairs and work to be undertaken
Sell additional products as appropriate to customers’ needs
Advise on timescales and collection arrangements
Produce job cards on in-house computer system
Update customer and vehicle records
Document all warranty work in accordance with manufacturer policy
Preparation and completion of invoices
For this Service Advisor position you will have:
At least 2 years’ experience working as a Service Advisor
Full driving licence
Excellent communication skills
Excellent Customer Service skills