Box Office Assistant
Job description
Contract: Permanent
Location of post: Pontardawe Arts Centre SA8 4ED
About the role:
We are currently looking for a Box Office Assistant to join our team at Pontardawe Arts Centre, which is a vibrant hub for arts and culture, offering a diverse range of performances, films, and community events. We are dedicated to providing exceptional service to our patrons and fostering a welcoming environment for all. We have a brand new dedicated cinema space, along with a new café bar area to compliment the live arts and cinema programme.
As part of the Box Office Assistant role you will be expected to provide service in the Cafe/Bar area, in conjunction with the Box Office service.
If you want to be a part of the exciting future of Pontardawe, then Pontardawe Arts Centre is the place for you.
The successful candidate will be responsible for providing a comprehensive Box Office and Café Bar Service to the Pontardawe Arts Centre
The main duties of the post;
To offer an information, ticketing and concessions at the Arts Centre, assisting visitors and telephone callers, answering queries about facilities and services.
To sell concessions from the café bar, take bookings and sell tickets for the range of Arts Centre live and cinema programme of events.
Ensure all visitors are welcomed in a friendly and professional manner.
To enter data and maintain the Arts Centre Computer and Box Office systems.
To assist with the sale of concessions from the Arts Centre café/bar.
To handle cash and take responsibility for all takings including credit card transactions, during shift, including the reconciliation and banking of monies.
To ensure the cash and deposit reconciliation form is completed.
Ensure that all telephone calls are answered politely and in a professional manner.
Ensure that all messages taken are accurate, legible and passed on in good time.
To assist with administration and clerical procedures as a member of the Arts Centre team.
To undertake incidental cleaning as required.
To ensure the health and safety of the public and direct activities of Arts Centre users to prevent injury, misuse and damage to the facilities.
To undertake other duties commensurate with the post and grade as required by the Visitor Services Manager.
To undertake training as required
Be involved in an annual Development and Review process.
Discuss and review targets for personal development.
Ensure that the Local Authority policies and procedures are observed.
About You:
Ability to work as part of a team whilst demonstrating a willingness and ability to use initiative.
Understanding of arts marketing
Able to demonstrate enthusiasm and commitment to serving the community.
Ideally you will have;
Knowledge of cash and credit debit card handling processes in a sales environment.
You will have experience in/of;
Dealing with personal, telephone, electronic, and postal enquiries in a sales environment, preferably in an arts organisation.
Working with computerised box office systems and databases and experience within the hospitality sector.
There are no formal qualifications required for this role, as full training will be provided
If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.
About us:
We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there's life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you'll be rewarded with a range of attractive benefits and support to help you live your best life.
1. Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
2. Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years' service (pro rata)
3. Access discounted gym membership with Celtic Leisure
4. Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
5. Purchase a new car through Tusker salary sacrifice scheme
6. Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language is not Required
Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.
We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.
We are committed to providing training opportunities and the professional development of all our employees.
We look forward to welcoming you to Team NPT.