We are seeking to appoint four Operations and Development Managers to lead services within the Homelessness and Supported Housing Service. This is a an exciting time to join the service as we progress with transformation to enhance service delivery and customer experience.
Operations & Development Manager – Homelessness Prevention Strategy
Do you want to work at the heart of a service transforming how Sheffield prevents homelessness? Do you want to shape strategic action across the city and see the real impact of the work you lead? Do you want to be able to say, “I helped change Sheffield’s homelessness system”? If yes, this could be the opportunity for you.
The Role
We are recruiting an Operations & Development Manager to lead the development and delivery of Sheffield’s Homelessness Prevention and Rough Sleeping Strategy. This is a high‑profile role that brings together operational leadership, strategic coordination, and partnership development to drive forward the city’s Homelessness Prevention and Rough Sleeping Strategy. You will work closely with internal colleagues and a wide range of partners to ensure effective governance, joint decision‑making and delivery of the Strategy and Action Plan.
You will lead preventative activity across the service, ensuring actions are evidence‑based, aligned with statutory duties and focused on improving outcomes for customers. This role requires insight, tenacity and the ability to influence across organisational boundaries. You’ll be part of a management team with a shared ambition: reducing homelessness, strengthening early intervention, and improving how services work together.
To succeed, you will be proactive, confident in leading change, and skilled at building strong, constructive relationships. You will enjoy working at pace, solving complex problems, and supporting others to deliver consistently high‑quality services.
Operations & Development Manager – Quality Assurance
Are you passionate about driving high‑quality services? Do you want to make a real difference to how people experience homelessness and housing services in Sheffield? Are you motivated by improving standards, supporting staff and shaping new ways of working? This could be the role for you.
The Role
We are recruiting an Operations & Development Manager to lead the new Quality Assurance function for Homelessness & Supported Housing. This is a key role identified through service redesign and external review, focused on creating a culture of continuous improvement, strong compliance and customer‑focused delivery. You will lead quality assurance, business support, grant monitoring and statutory data submissions, ensuring that decision‑making and service practice are legally compliant, consistent and of high quality.
You will work across the service to embed learning, strengthen induction and training, and lead on improving policies and procedures. You will also act as a “critical friend”, ensuring customer experience, performance insight and staff feedback drive positive change across the service.
To succeed, you will need to be analytical, confident in challenging constructively, and able to inspire professional standards. You will enjoy shaping new approaches and supporting teams to operate with clarity and confidence.
Operations & Development Manager – Housing Advice (Prevention)
Do you believe that early intervention can change lives? Do you want to be part of a service that is reshaping how we prevent homelessness in Sheffield? Do you want to lead teams responsible for some of the most important decisions the Council makes? If so, this exciting new role may be for you.
The Role
We are recruiting an Operations & Development Manager to lead our newly designed Prevention Casework Teams within Housing Advice. Your teams will deliver homelessness assessments, prevention casework and decisions under the Homelessness Reduction Act, ensuring customers receive early, strengths‑based, high‑quality help. You will play a crucial role in reducing the use of temporary accommodation by ensuring prevention actions are timely, effective and customer‑focused.
You will lead staff, manage performance, and create an environment where customers are supported to resolve issues before they escalate. You will work closely with internal teams and external partners to ensure households receive the right help at the earliest possible stage.
To succeed, you will need strong leadership skills, a clear understanding of statutory duties, and the ability to work in a fast‑paced environment where decisions matter. You will support staff to deliver consistently high‑quality casework and make well‑reasoned, confident decisions.
Operations & Development Manager – Housing Advice (General Advice)
Do you want to help shape Sheffield’s first‑contact housing advice offer? Do you enjoy leading teams that make a real difference every day? Are you committed to ensuring residents receive clear, accurate and supportive advice at the earliest opportunity? Then this role may be what you’re looking for.
The Role
We are recruiting an Operations & Development Manager to lead the frontline Housing Advice Teams, responsible for providing high‑quality first‑contact advice across a broad range of housing issues. Your teams are the front door to the service — providing early intervention, options advice, allocations guidance and support with accessing the private rented sector. You will lead a service that helps customers prevent crisis, understand their housing options, and navigate the system with confidence.
You will oversee performance, quality and customer experience, ensuring advice is accurate, strengths‑based and accessible. You will also play a key role in ensuring issues are resolved early, reducing pressure on more intensive casework services and minimising the risk of homelessness.
To succeed, you will need excellent communication skills, a passion for service improvement, and the ability to motivate teams delivering fast‑paced customer‑facing work.
Sheffield City Council – Our Commitments
We are investing in our workforce and are promoting opportunities to our under‑represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.