The position can be based in our offices in Stockton, Manchester & Newcastle. We are also open to considering UK-based remote applicants.
As Associate CRO Account Director you will be responsible and accountable for the success and delivery of Visualsofts CRO service. You will own a portfolio of CRO clients and become the go-to key relationship stakeholder for CRO. Relationships and client centricity is key as your key objective is to grow your portfolio's return ensuring the CRO product/service is innovative, efficient and delivered to the highest possible quality.
You will lead and ensure implementation of the client portfolio across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest ‘best in class’ technology and leveraging partnerships to drive excellence the CRO Account Director will put the client first reacting and adapting when required with a strategic mindset.
Strategy and impeccable execution is key to the role, ensuring that clients benefit from the CRO service and have a clear and transparent view of the work carried out.
Main responsibilities
1. Overall responsibility for client portfolio CRO relationship
2. Overall responsibility for client portfolio retention
3. Overall responsibility for client portfolio happiness, measured by NPS & CSAT.
4. Maintain highest standards of CRO implementation and execution
5. Continuously strive to produce the highest results for Visualsoft clients via CRO
6. Coach, mentor and train other Visualsoft staff members to produce the highest quality CRO work for clients.
7. Constantly strive to improve and maintain processes and procedure documents
8. Be the go to within your client portfolio for all things CRO
9. Identify and execute client training raising CRO understanding where required
10. Maintain and increase efficiency of the execution and implementation of CRO across your client portfolio
11. Develop the service offering to maintain best in class standard
12. Responsible for commercial growth of the client portfolio using CRO
13. Identify and assist with sales opportunities within your portfolio
14. Handle and prepare sales documentation and sales pitches within your portfolio
15. Lead, speak and engage at external events and conferences
16. Maintain expert knowledge at the forefront of CRO. Stay up to date with emerging tech and trend
Requirements
This role requires someone with exceptional communication and client relationship/management skills and who is an absolute expert within the CRO industry.
The ability to lead clients and work alongside high performing teams influencing clients and internal stakeholders is essential, using technology and industry leading practices.
Essentail
17. Extensive proven experience either agency or client side specialising in CRO
18. Extensive experience of CRO management
19. Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement
20. Experience in building and executing CRO strategies, whether in-house or for clients
21. Working to tight deadlines as a team and as an individual
22. Client-facing experience at a senior level
23. Client meeting experience and proven strategy presentation skills
24. Analytical and data driven
Desirables (but not essential)
25. Experience in ecommerce
26. Experience in other digital media channels
27. Google Data Studio
28. Attribution
29. Google Tag Manager
Benefits
30. Competitive basic salary with great progression options
31. Unlimited paid holidays - yes that's not a typo!
32. Fully flexible working to give you a great work-life balance
33. Great dog-friendly working environments in central Newcastle, Manchester and Stockton on Tees
34. Your choice of top-spec tech - Mac or PC
35. Health Assured Assistance Programme
36. Free eye tests and flu jabs
37. VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, Birchbox to Just Eat there's something for everyone!
38. Free breakfast, fruit, hot and cold drinks and protein shakes
39. Friday afternoon drinks to wind down for the weekend
40. Pension scheme to help you save for the future
41. Cycle to work scheme
42. Discounts across our brands
43. Regular team social events
44. Training & development