Food and Beverage Team Leader
Join to apply for the Food and Beverage Team Leader role at Accor.
* Contract Type: Permanent / Full Time
* Salary: £15.04 per hour
* Start date: November 2025
* How to apply: Please send your application to Elena.ALLA@accor.com
Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
Employee Benefits
* Employee benefit card offering discounted rates at Accor worldwide up to 30% off
* Free Bonus Breaks Voucher (complimentary stays in UK)
* Complimentary meals on duty and uniforms
* 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
* Friends & Family Rates
* Eye Test Vouchers
* Learning programs through our Academies
* Cycle to work scheme
* Employee VivUp program with direct access to GP, high street discounts and many more
* Work based Pension
Responsibilities
General Responsibilities
* Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
* Conveys the hotel's image and atmosphere through exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
* Manages and motivates the teams in order to improve sales and the quality of F&B services.
* Improves the department's results by increasing sales and the productivity of F&B points of sale.
Customer Relations
* Enhances guest satisfaction.
* Handles guest comments and complaints, ensuring follow-up.
* Develops close relationships with guests to encourage loyalty.
* Ensures guests receive a warm and personalized welcome.
Professional Techniques / Production
* Organises and supervises the preparation of points of sale according to activity forecasts.
* Checks that sales materials are well presented.
Commercial / Sales
* Sets daily sales targets for the team.
* Analyses guests' comments and shares them with the team.
* Keeps close track of what the competition is doing, and encourages upselling techniques.
* Develops excellent relations with guests.
Management and Administration
* Supervises purchasing for the restaurant, manages stocks and checks that Accor Shop purchasing targets are met as decided by the brand.
* Ensures that the equipment and cultural assets of the department remain in good condition and working order.
* Flexible to cover and manage last-minute operational challenges i.e. delay flight, staff sickness.
* Ensures that food and beverage costs comply with requirements defined by the hotel and the brand.
Hygiene / Personal safety / Environment
* Is responsible for keeping the equipment and furniture in good condition.
* Ensures machinery works reliably and follows up any technical work.
* Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected.
* Sets up an action plan based on the hygiene analysis results and tracks implementation.
* Applies and ensures application of the hotel's security regulations (in case of fire etc).
* Is responsible for the security of people and property in the area under his/her remit.
* Maintain high grooming and uniform standards and make sure employees are strictly abiding by them.
Qualifications
* Previous experience in leading team members.
* Strong restaurant/bar service experience.
* Ability to effectively manage fast-paced environments within the restaurant, bar.
Additional Information
* You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
* Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
* To ensure you can best welcome and care for our guests you will need to be fluent in English.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industry: Hospitality
If you feel you are the right candidate for the role as our F&B Team Leader please click ‘apply’ now! We’d love to hear from you!
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