About The RoleChange Delivery and Project Management Experts. Be part of something wonderful!Customer Change ManagerCaerphilly Full Time, permanent position – 36.25 hoursCompetitive salary and excellent benefitsAre you ready to join a market-leading company and help deliver significant and positive changes for its customers? Do you have extensive experience in Change Management positions, including with Contact Centres? Are you an excellent communicator and influencer, with the ability to deliver on multiple projects? Have you a proven background in successful delivery of Change Management? If so, we have exciting news for you.We are looking for an innovative, creative Change leader, able to lead a team of Project Managers in the transformation of our Customer Experience. You’ll be joining phs Group as our Customer Change Manager and we are looking forward to meeting you! It’s an exciting role for someone with the right experience and qualifications such as Prince 2, Agile, Lean or Six Sigma, and an opportunity to show what you can achieve.Your role as Customer Change Manager at phs GroupYou’ll be leading a team of Project Managers to deliver the customer strategy, customer journey and desired customer experience for all phs customers (both internal and external). You will support the Head of Customer Experience to identify the key areas for improvement and implement...