Customer Support Coordinator – £26,000 DOE – Bedford (hybrid)
Full-Time | Permanent
Are you highly organised, customer-focused, and ready to join a world-leading consumer brand? We’re looking for a proactive Service Admin Coordinator to join a growing team in Bedford. In this role, you’ll be at the heart of the service and support operations—helping deliver an exceptional customer experience and ensuring that Service Level Agreements are met consistently.
Key Responsibilities
* Log customer support calls received via phone or email
* Schedule installations and product demonstrations
* Manage engineers’ diaries to ensure efficient planning
* Process service contracts accurately and promptly
* Raise customer orders (inbound and outbound) for spare parts, ensuring timely delivery and invoicing
* Prepare and send customer quotations
* Oversee and manage shared email inboxes
* Proactively handle daily customer queries via phone or email
* Maintain organised filing systems and ensure all documents are up to date
Key Competencies
* Strong telephone-based customer service skills with excellent communication abilities
* Strong Administration skills
* Confident problem solver with a solutions-focused mindset
* Ability to multi-task and manage competing priorities
* Personable, confident, and assertive approach
* Positive, can-do attitude
You’ll be part of a friendly, supportive team within a globally recognised brand. They offer a competitive salary, professional development opportunities, and the chance to play an important role in ensuring their customers receive outstanding service.