Job Description
Join a leading residential property organisation as a Resident Services Manager, where you'll play a pivotal role in shaping vibrant, welcoming communities. This is a dynamic, people-focused role ideal for an experienced leader in residential services or hospitality with a passion for service excellence and community engagement.
What You'll Be Doing
Customer Experience & Community Engagement
* Lead the onsite Resident Services Team (RST) and reception, delivering outstanding front-line service.
* Champion resident satisfaction by managing feedback, resolving concerns, and coordinating move-ins/outs.
* Organise resident events, engagement plans and quarterly service surgeries to build a strong community culture.
Operations & Service Delivery
* Oversee day-to-day property management, including amenity spaces, voids, tenancy matters and compliance.
* Ensure high standards in cleanliness, maintenance, and communal space presentation.
* Lead on software-based compliance monitoring and support RST with viewings and site tours.
Financial & Performance Management
* Own income performance for your community, supporting rent optimisation and budget control.
* Collaborate with lettings and procurement teams to meet financial and operational KPIs.
Leadership & Team Developmen...