The Temporary Helpdesk Coordinator will support customer service operations by managing incoming queries and ensuring smooth communication. This temporary role requires a proactive individual skilled at coordinating tasks and providing excellent service in a fast-paced environment
Client Details
The employer is a medium-sized organisation and they are well-regarded for their commitment to delivering reliable services and maintaining high operational standards.
Description
Schedule and manage appointments for customer service operations.
Communicate with customers to confirm and update bookings.
Coordinate with internal teams to ensure timely service delivery.
Maintain accurate records of schedules and customer interactions.
Respond to scheduling queries and resolve any issues promptly.
Optimise scheduling to maximise operational efficiency.
Ensure compliance with company policies and industry standards.
Provide administrative support to the customer service department as needed.
Profile
A successful Temporary Helpdesk Coordinator should have:
Previous experience in customer service or helpdesk roles within a professional setting.
Strong organisational skills and the ability to manage multiple tasks effectively.
Excellent communication skills, both written and verbal.
Proficiency in using helpdesk software and Microsoft Office applications.
A proactive approach to problem-solving and the ability to work independently.
An understanding of the energy & natural resources industry is advantageous but not essential.Job Offer
3 month temporary opportunity with the possibility of going perm
Weekly pay
Free on-site parking
Immediate start