Have the digital world at your feet. Reporting into the Senior Delivery Manager, the Delivery Manager is responsible for leading up to two cross-functional delivery teams. Working closely with the Product Management team and key business stakeholders, this role leads the delivery of technology using both internal and third-party development teams.
This role will initially be aligned to our Digital Technology 'Follow and Attend' product line, although there may occasionally be a requirement to move product line to support business priorities. The Follow and Attend product team supports a range of products that serve England fans and Wembley guests, including the England Supporters Travel Club, Wembley tickets, Experiences by Wembley, FA.com, etc.
The role is a 12-month Fixed-Term Contract based at Wembley Stadium.
What will you be doing?
Delivery
* Servant leader for a software development team consisting of developers, QA Engineers, a Product Owner, and a Product Manager.
* Manage the delivery of software and applications provided by third-party suppliers.
* Work with Product Managers and Product Owners to facilitate effective product planning, backlog management, and create a clear delivery plan.
* Ensure ongoing and effective delivery management and communication.
* Support the day-to-day activities of an agile team and ensure agile ceremonies such as sprint planning, stand-ups, sprint reviews, and retrospectives are effective.
* Drive the efficacy of the agile delivery team, improving velocity and quality, and produce supporting metrics and data to identify areas for improvement.
* Nurture a culture of continuous improvement within the delivery team.
* Help identify and manage cross-team dependencies.
* Ensure that the team correctly tracks development activities and progress in Jira.
Governance
* Ensure that delivery follows the FA Delivery Framework, adhering to all reporting and documentation requirements.
* Ensure all delivery reporting requirements are met, including RAG status, delivery plan, roadmaps, and RAID logs.
* Ensure Steering Group meetings with senior stakeholders are in place for initiative delivery review.
* Ensure all delivery follows standard FA IT change control processes, and releases are communicated effectively and timely.
* Manage risks effectively and escalate issues appropriately.
Other
* Support the development and continuous improvement of IT policies, specifically the adoption of agile delivery best practices.
* Contribute to the wider Digital Technology team through various communities of practice (Agile, Delivery, etc.).
* Represent Digital Technology on cross-functional teams and promote collaboration and mutual understanding of delivery methodologies.
* Execute additional tasks as required to meet the FA's changing priorities.
* Comply with all company policies and procedures to maintain high standards of health, safety, and well-being.
Currently, we operate a hybrid working model, requiring part of the week on-site at Wembley Stadium, with remaining days remote. The contractual location is detailed on the FA Careers page.
We are a diverse workplace, promoting inclusion and diversity. We welcome applications from everyone and are proud to be an equal opportunities employer. A DBS check will be required based on the role's activity level.
Qualifications & Skills
* Excellent stakeholder management skills.
* Strong interpersonal skills, relationship building, communication, and influencing abilities.
* Ability to work under pressure and meet tight deadlines.
* Effective written and verbal communication skills across all organizational levels.
* Leadership of cross-functional teams without direct line management responsibilities.
* Experience managing third-party software delivery and integration.
* Willingness to learn new skills.
Beneficial to Have:
* Scrum Master certification (or similar Agile framework).
* Experience in an elite sports environment.
* Knowledge of football at any level.
* Experience with Smartsheet, Teams, Miro, JIRA, and Confluence.
* Experience with Player Performance Analysis software and platforms.
* Comfort managing data-focused initiatives, including integrations and reporting.
* Experience working with third-party SaaS providers.
What's in it for you?
We offer a competitive salary, unique office spaces at Wembley Stadium, and the Elite Performance Centre at St. George's Park. Benefits include event tickets, free lunches, private medical cover, a pension scheme, additional leave days, and a flexible hybrid working model.
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