Company Description
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
* Stunning Waterfront Setting: Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
* Luxurious Accommodations: Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
* World-Class Dining: Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
* State-of-the-Art Facilities: Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
* Exceptional Service: At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
Job Description
MAIN DUTIES AND RESPONSIBILITIES:
* Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.
* Keep mis-en-place ready for VIP arrivals (registration cards, room keys, welcome drinks).
* Register and process check-in/out for all VIP guests efficiently and professionally.
* Escort VIP guests to their rooms.
* Update guest information into the computer after complete check-in.
* Accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guests’ departure.
* Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.
* Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
* Resolve guest complaints/requests and liaise with the concerned department to ensure immediate follow-up.
* Handle issuance of guest room key cards and ensure effective control for guest security.
* Ensure that all messages, mails, and packages are delivered to guest rooms.
* Assist at the Information counter, Foreign Exchange, and Business Centre as assigned.
* Have knowledge of hotel rate codes, packages, segmentation, discounts, and handling procedures.
* Maintain continuous contact with hotel guests to ensure problems or complaints are handled efficiently and courteously.
* Follow up with Bell Desk regarding shuttle bus services.
* Make daily courteous calls to VIP rooms and other guests.
* Report any unusual occurrences or requests to the manager.
* Be aware of hotel accident prevention policies.
* Ensure cleanliness and neatness of the front office area.
* Review logbook, verify outstanding items, and follow up on pending issues. Identify any special assignments for the day.
* Check hotel occupancy, functions, groups, and VIP arrivals.
* Re-announce VIP rooms to Housekeeping and F&B departments.
* Check if all departure details for the day have been completed and prepare for the next day.
* Arrange for bouquets, cakes, and cards for guests’ anniversaries and birthdays.
* Check VIP rooms after amenities are placed.
* Coordinate with the lobby manager regarding arrival and departure transport arrangements.
* File daily guest relations reports and documents systematically.
* Communicate all necessary information to the next shift for smooth operations.
* Coordinate with Front Office, Housekeeping, F&B, and the General Manager regarding MIPs and VIPs.
* Review guest comments daily, contact guests if necessary, and take direct action.
* Handle all guest complaints concerning the Front Office in coordination with the Front Office Manager, taking corrective actions to prevent recurrence, and turn guests into repeat customers.
Qualifications
University Degree in Hotel Management, with either no experience or at least 1 year of experience in a similar role in a 5-star hotel. Must speak German.
Additional Information
1. Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a salary that reflects industry standards.
2. Training and Development Opportunities: Access to training programs to enhance skills and career growth.
3. Career Advancement: Opportunities for growth within Rixos Hotels.
4. Health and Wellness Benefits: Comprehensive health insurance coverage.
5. Employee Recognition Programs: Programs to reward outstanding performance.
6. Work-Life Balance: Policies promoting a healthy work-life balance, including flexible scheduling where possible.
7. Uniforms and Dress Code: Provision of uniforms or dress code guidelines.
8. Social Events and Activities: Participation in team-building events and gatherings.
9. Transportation Services: Transportation services provided.
10. Employee Wellness Programs: Wellness initiatives like fitness classes or gym access.
#J-18808-Ljbffr