Night Concierge Luxury Residential Development
Location: Canary Wharf, London
Salary: £30,000 per annum
Rota: 4 on, 4 off (12-hour shifts)
We are seeking a polished, proactive, and service-driven Night Concierge to oversee night operations at a luxury residential development in the heart of Canary Wharf.
As the face of this prestigious development during night hours, you will ensure a seamless resident experience creating a welcoming environment, building strong relationships with residents, and maintaining the highest standards of professionalism, security, and care.
This is an excellent opportunity to represent a high-end development and play an essential role in ensuring residents feel safe, supported, and valued throughout the night.
Key Responsibilities
Resident & Visitor Engagement
* Greet and assist residents and guests with warmth, professionalism, and discretion.
* Act as the first point of contact for all enquiries and concerns.
* Maintain accurate records for residents, visitors, and contractors.
Deliveries & Key Management
* Receive, log, and securely manage resident deliveries and parcels through internal systems.
* Oversee key handling, ensuring accurate and secure key management at all times.
Security & Safety
* Conduct regular patrols to ensure a safe and secure environment across the development.
* Monitor CCTV and promptly report any incidents, defects, or safety concerns.
* Respond calmly and efficiently to emergencies and out-of-hours incidents, following approved procedures.
Resident Support & Coordination
* Assist with move-ins, move-outs, and amenity bookings.
* Provide helpful recommendations for local services, restaurants, and amenities in the Canary Wharf area.
* Liaise with contractors and internal teams to support smooth operations and effective handovers.
* Escalate maintenance issues or resident concerns to the appropriate teams.
About You
You are composed, approachable, and service-focused, with a strong understanding of luxury living and resident expectations. You take pride in creating a calm, secure, and welcoming environment during the night.
Essential Attributes:
* Previous experience in luxury residential or five-star hospitality.
* Excellent communication and interpersonal skills, with polished presentation.
* Strong organisational skills and meticulous attention to detail.
* Confident using concierge or building management systems.
* Proactive, dependable, and adaptable, with a strong team ethic.
* Eligible to work in the UK.