Job Summary
Location: Durham, Newcastle, Sunderland
Job Family: Technicians & Engineers
Job Type: Full Time
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)
Postcodes: NE12, NE13, NE23, NE25, NE26, NE27, NE28, NE29, NE30, NE24, NE61, NE22, NE15, NE64, NE17, NE62, NE63, NE65, NE66, NE4, NE5, NE6, NE7, NE8, NE9, NE10, NE11, SR4, SR5, SR6, SR7, NE1, NE2, NE3
Field Service Engineer role: You will travel to various locations, installing and maintaining broadband, TV, and phone services. You'll enjoy a 4‑day working week (Monday to Saturday) after training.
Responsibilities
* Install and maintain broadband, TV, and phone services to customers' homes.
* Quickly resolve technical issues, ensuring customers stay connected to what matters most.
* Provide exceptional service that leaves every customer satisfied and smiling.
* Work independently with the backing of a supportive team, always there to help you deliver your best.
Required Qualifications
* A UK manual driving licence.
* Confidence working at heights and outdoors in all weather conditions.
* To live in one of the specified postcodes above.
Preferred Skills
* A problem‑solving mindset and a passion for helping customers.
* A methodical, organised approach to work.
* The ability to be composed and adapt to any situation.
Benefits
* A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
* Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
* Market‑leading maternity, paternity, neonatal, and carers leave policies.
* 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
* 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
* Up to 10% employer pension contributions and life insurance.
Next Steps
1. Complete our quick online application and video assessment.
2. If successful, chat with one of our friendly recruiters to learn more.
3. Attend an interview with a manager to see if we’re a great match.
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