Overview
Basingstoke ( + occasional travel to other sites )
Third Line IT Support Engineer
Reassured is looking for a tech-savvy problem solver with a passion for IT infrastructure to join our dynamic team in Basingstoke. You’ll be a self-motivated, solution-focused individual who thrives in a fast-paced environment. As a 3rd Line Engineer, you’ll be the go-to expert for advanced troubleshooting, system maintenance, and project-based infrastructure tasks. You’ll work closely with our IT Service Desk and Infrastructure teams, ensuring seamless support across the business.
What you’ll be doing
* Providing expert 3rd line support for escalated technical issues, ensuring timely resolution in line with SLAs
* Supporting and maintaining core systems including backups, monitoring tools, and documentation
* Playing a key role in infrastructure projects, working closely with the Infrastructure Team Leader
* Monitoring system health and performance, identifying and resolving potential issues before they escalate
* Acting as a technical lead during major incidents and contributing to post-incident reviews
What we’re looking for
* Strong knowledge of networking (TCP/IP, VLANs, routing), virtualisation (VMware), and cloud platforms (Azure, AWS, 365)
* Experience with Active Directory, DNS/DHCP, backup solutions (e.g. Veeam), and endpoint security tools
* A “security-first” mindset with a proactive, solution-oriented approach
* Excellent communication skills and the ability to explain technical concepts in user-friendly terms
* Flexibility to work shifts and travel to remote sites when needed (a driving licence and own vehicle are desirable)
Why Reassured?
What each employee does at Reassured matters. We offer career development, progression, and company-wide incentives, with opportunities to work within a successful, award-winning and growing company.
Benefits
* Employee Assistance Programme
* Enhanced maternity benefit
* Medical cash plan
* Virtual GP
* Enhanced annual leave with length of service
* Death in service (3x your basic salary)
* Discounted Life Insurance and Critical Illness Cover
* Free parking
* Referral scheme (up to £2,400 a year per referral)
* Incentives, including annual trips abroad
Job details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
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