Life on the team
Location: Hybrid role - Hatfield
At Computacenter, we're driven by delivering exceptional IT services to our customers. As a Senior Data Analyst, you will play a pivotal role in delivering complex technical services, and ensuring operational excellence across customer environments. You'll be part of a collaborative, cross-functional team that thrives on solving challenges, improving service standards, and exceeding customer expectations.
What you'll do
Perform a wide range of complex technical activities both remotely and on-site to meet business and customer requirements
Lead and coordinate small teams delivering technical work packages in line with Computacenter's service delivery processes
Act as a technical authority in your area of expertise, providing leadership and mentoring to colleagues
Document and report on completed work to ensure compliance with Computacenter and customer procedures
Contribute to the development and refinement of technical procedures and service standards
Evaluate and resolve escalations, ensuring customer satisfaction and SLA adherence
Communicate effectively on complex technical issues with internal teams and external customers to prevent or resolve escalations
Deliver consistent, high-quality customer service to both internal and external stakeholders
Collaborate across functions and geographies to support integrated service delivery
Maintain awareness of and adhere to information security and health & safety policies
Identify personal development needs and pursue relevant training and certifications
Act as a role model, promoting best practices and supporting knowledge sharing across teams
Ensure compliance with SLA performance targets and contribute to improving customer satisfaction
Demonstrate and promote Computacenter's Winning Together behaviours in all interactions
What you'll need
Proven experience in an IT service environment, ideally within a managed services or enterprise support context
Strong analytical and systematic approach to resolving complex problems and assignments
Ability to define and follow transition/change management and operational procedures
Demonstrated ability to absorb and apply technical information quickly and effectively
Familiarity with a broad range of IT systems, technologies, and applications aligned with industry standards
Certifications in relevant technologies (e.g., ITIL, Microsoft, ServiceNow) are highly desirable
Excellent time management and organizational skills; capable of managing multiple priorities under pressure
Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels
High emotional intelligence and a collaborative, customer-focused mindset
Experience in business process analysis, requirements gathering, and running workshops
Ability to synthesize information from multiple sources and see the bigger picture
Routine administrative and documentation skills
Awareness of health and safety practices in the workplace
SC Clearance