Care Manager Focus Birmingham is a local charity dedicated to empowering individuals with visual impairment or complex needs to live full and independent lives. Our values-driven approach places inclusion, person centred care, and community engagement at the heart of everything we do. Through a range of tailored services, we support people to thrive, connect, and reach their full potential The Care Manager will oversee the operational management and growth of our day services, ensuring the delivery of high-quality, person-centered support to individuals with a range of needs. This role will involve leading a team to provide engaging and accessible activities that enhance independence, well-being and inclusion. Key Responsibilities Service Delivery & Quality * Ensure the delivery of safe, high-quality, and person-centred services in line with regulatory requirements and best practice * Oversee the transition of people into the service, working closely with feeder schools, families, and commissioners to promote the service and ensure smooth, person-centred pathway. * Oversee the design and implementation of activity programmes that meet the needs and aspirations of service users * Embed a strength-based approach, promoting active support and meaningful engagement. * Ensure compliance with health and safety, safeguarding and relevant care regulations * Oversee care planning and documentation using our LogMyCare system to ensure accurate and person-centred record-keeping Leadership & Team Management * Lead, support, and develop a team of staff and volunteers to deliver high-quality services. * Foster a culture of learning, collaboration, and continuous improvement. * Provide supervision, performance management, and professional development opportunities for team members. Service Development and innovation * Identify opportunities to enhance and expand day service provision in response to community needs * Work collaboratively with stakeholders, including service users, families and partner organisations, to co-produce services * Drive initiatives that improve accessibility, inclusivity, and engagement in the service Financial & Resource Management * Manage service budgets effectively, ensuring financial sustainability * Support funding applications and fundraising initiatives to enhance service provision * ensure efficient resource allocation and cost-effective service delivery Stakeholder Engagement & Communication * Build positive relationships with service users, families, carers and external partners * Act as a key point for day service-related queries, and concerns * Promote the service and raise awareness of its impact within the wider community Who we’re looking for We’re looking for a passionate and experienced leader who is committed to delivering high-quality, person-centred care. The ideal candidate will bring a strong background in managing services for individuals with complex needs and disabilities, along with the ability to inspire support and develop teams. This role suits someone who thrives in a dynamic environment, has a solid understanding of CQC regulations and is driven by continuous service improvement. Strong communication skills, and a collaborative mindset are key to building positive relationships with service users, families, and external partners. If you’re motivated to make a meaningful difference and help shape inclusive, engaging services, we’d love to hear from you. Essential Criteria * Relevant qualification in health and social care, leadership or service management * Experience in managing services for individuals with disabilities, complex needs, or sight loss * Strong leadership and people management skills, with experience in coaching and developing teams * Knowledge of person-centred approaches, active support and strengths-based practice * Understanding of safeguarding, health and safety, and relevant care regulations * Financial management experience, including budget oversight and resource allocation. * Strong communication, interpersonal, and relationship-building skills * Ability to work collaboratively and adapt to changing service-demands Desirable Criteria * experience in service development and innovation. * Knowledge of funding and grant application processes * Experience with assistive technology for sensory impairments * Knowledge of Positive Behaviour Support (PBS) and Active support approaches * Experience in budget and contract management Why Join us * A values-driven organisation that prioritises quality inclusion and empowerment * A supportive leadership team with opportunities for career progression and professional development * A rewarding role making a real difference in the lives of people with sensory, learning, and mental health needs. How to apply if you are passionate and dedicated leader with a commitment to high-quality care, we would love to hear from you! Please submit your CV and a personal statement outlining your suitability for the role via Indeed. Benefits - Additional Leave - Canteen - Company Pension - Employee Discount - Free or subsidised travel - Health and Wellbeing programme - Referral Programme - Sick Pay Schedule - Monday to Friday Application question(s) - Are you authorised to work in the UK for a minimum of 35 hours per week without sponsorship? - Do you hold a relevant qualification in health and social care, leadership, or service management/ - Why do you want to work for Focus? Apply Now Care Manager