Description Service Manager – Engineering & Global Installation Services Hereford | £40,000 – £50,000 Bonus Excellent Benefits Mon–Fri | 7:30am – 5:00pm Are you a highly organised Service Manager ready to step into a growing, dynamic environment with a global footprint? We’re on the lookout for an experienced leader who thrives in a fast-paced, hands-on environment, willing to take ownership of an established service team. This is your chance to shape the future of a company at the heart of major national infrastructure projects – including Hinkley Point C – while supporting a tight-knit, talented engineering team. About the Role You’ll be leading a calm and capable team of 5 engineers and 2 apprentices (with 2 more joining in September) – all looking for a manager who gets it. Someone who doesn’t delegate what they wouldn’t do themselves, who brings structure, and who champions their success. You'll be at the centre of: * Planning & Logistics: Coordinating global travel, installations, hotels, transport, and goods delivery (including EU import/export and commodity codes) * Team Development: Recruiting apprentices, mentoring, and leading from the front * Customer Excellence: Ensuring clients are never left waiting, reports don’t go missing, and service is second to none * Operational Improvements: Taking manual, outdated processes (like 100 pending LED reports) and streamlining them with Salesforce and new policies * Technical Oversight: Supporting engineers working across LEV systems, welding calibration, and machinery installation & maintenance Key Responsibilities * Lead and support the service team to hit KPIs and deliver exceptional client outcomes * Own all aspects of service delivery – from customer queries to post-installation reporting * Manage apprentice development, team structure, and recruitment * Oversee logistics for engineers' travel, accommodation, and goods shipping * Introduce and embed structured processes using Salesforce and other tools * Collaborate with other departments to keep service delivery aligned with business goals Requirements * Strong experience in a service leadership role (ideally in engineering, technical field services or installations) * A naturally organised, proactive approach to planning and coordination * Experience supporting remote teams and working cross-functionally * Confidence using or implementing CRM systems (Salesforce is a plus) * Passion for quality service, continuous improvement, and being hands-on Benefits * £40,000 – £50,000 base salary * Quarterly bonus (5%–25%) * Private medical healthcare * 5x life insurance * Cycle to work scheme * 25 days holiday 8 bank holidays Occasional travel may be required If you're looking for a role where you can bring structure, leadership, and forward-thinking to a team that values respect, calmness, and getting the job done – we’d love to hear from you