Overview
Night Operations Manager - 42k - South East London
Schedule: Sunday - Thursday, 3 PM to 12 AM
Location: SE London & Across all client offices and HQ (primarily Central London)
Qualifications
* Must hold a full UK driver's licence and have access to a vehicle
* Experienced in a management or supervisory role
* Strong leadership skills with a hands-on approach to team support and daily operations
* Experience working night shifts
* Desirable: First aid training
* Comfortable working both independently and as part of a team
* Physically fit and able to handle manual tasks
* Confident travelling alone through Central London at night
* Comfortable using basic tech tools: Excel, Google Drive, apps, iPad
* High attention to detail and pride in maintaining standards
* Able to make quick, confident decisions under pressure
Roles and Responsibilities
* Take ownership of the success and smooth operation of our Night Teams, including both Dedicated Services and Logistics
* Lead two teams: Dedicated Services & Logistics
* Conduct thorough handovers between day and night teams
* Run nightly scrum meetings and delegate tasks accordingly
* Identify and solve operational problems quickly
* Train new personnel alongside supervisors and cover shifts as needed
* Work alongside the team to uphold quality and service standards
* Use internal systems for communication, reporting errors, requesting adjustments, and coordinating with other departments
* Act as the first point of contact for team queries during the night
* Place product orders through internal systems
* Restock and maintain consumables to ensure freshness and availability
* Ensure proper display of confectionery and fresh fruit per client standards
* Maintain cleanliness across work areas, kitchens, fridges, and coffee machines
* Conduct regular audits and quality checks at client sites
* Build and manage staff rotas for night drivers and Dedicated Services
* Oversee BrightHR administration (e.g. clock-ins, absences)
* Lead performance and probation reviews
* Submit detailed end-of-shift reports
* Provide cover for sick leave and holidays as required
* Travel across client sites in Central London during night hours
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
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