Join to apply for the Deputy Hospitality Manager role at BaxterStorey.
Base pay range
* Role: Deputy Hospitality Manager
* Location: Shoreditch, East London
* Salary: £36k
Benefits
* 28 days holiday including bank holidays
* Birthday off
* 3 volunteering days
* 3 days grandparent leave
* 24 weeks’ enhanced maternity leave
* Secondary carer leave
* Wedding/commitment day leave
* Free meals on shift
* Bespoke training and development opportunities
* Apprenticeships opportunities for all experience levels
* Pension and life insurance
* Discounts available from HAPI app, high‑street shops to holidays & cinema
* Wellbeing hub
* Employee assistance programme access
* Cycle to work scheme
Leadership and Management
* Work alongside the head of hospitality to manage the hospitality team, including hiring, training and performance evaluations.
* Foster a positive and productive work environment, promoting teamwork and professional development.
Guest Experience
* Work with the head of hospitality to develop and implement strategies to enhance guest satisfaction and loyalty.
* Address and resolve guest complaints and feedback promptly and professionally.
* Monitor and analyse guest feedback to identify areas for improvement.
Operations Management
* Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage and event planning.
* Ensure compliance with all health, safety and sanitation regulations.
* Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery.
Financial Management
* Support budget management for hospitality operations.
* Monitor financial performance, including revenue, expenses and profitability.
* Identify cost‑saving opportunities without compromising quality and service standards.
Strategic Planning
* Stay updated with industry trends and innovations to enhance operational efficiency and guest experience.
* Collaborate with marketing and sales teams to develop promotional strategies and packages.
Vendor and Resource Management
* Negotiate and manage contracts with vendors and suppliers.
* Ensure the availability and quality of resources, including supplies and equipment.
Event Coordination
* Oversee the planning and execution of events, ensuring all details are managed efficiently.
* Work closely with clients to understand their needs and deliver exceptional event experiences.
Qualifications
* Proven experience as a Deputy Hospitality Manager/Deputy General Manager/Assistant Manager in a high‑volume, quality‑focused environment, preferably contract catering.
* Passion for food and customer service.
* Strong leadership and interpersonal skills with an analytical approach to problem solving.
* Experience managing, training and supporting a team.
* Excellent communication and customer service skills.
* Strategic thinking and ability to work on own initiative.
* Financially and commercially astute.
* Intermediate Food Hygiene Certificate or higher.
* Proficiency in hospitality management software and tools.
Additional Information
For almost 20 years, for every client, in every location (office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career you are proud of.
Our drive and belief in our people means we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
BaxterStorey Values
ALWAYS VISIONARY – We aspire to be better, never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE – We are upbeat, motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.
CREATIVELY COLLABORATIVE – We embrace our differences to push creativity and work together to be better.
FOREVER CONSCIOUS – We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested?
Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
Equal Opportunity Statement
BaxterStorey is committed to encouraging equality, diversity and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. To support our commitment, we have set ourselves an ED&I (Equity, Diversity and Inclusion) framework.
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