Job Description
This is an interesting and stimulating opportunity to play a crucial role leading our client services team. The post holder will be responsible for overseeing all client facing activities, using their skills and experience to guide and support those delivering front line services. The creation and maintenance of an atmosphere of acceptance, empathy and empowerment are crucial. Thereby, improving the lives of all we work with.
The Client Services department encompasses our Employment Project, Counselling Service, a wide range of Wellbeing Activities, Bridge the Gap and a Safe Haven facility.
Oakleaf Enterprise has been operating within the local community for 28 years. We practice what we preach and have a generous holiday allowance and staff wellbeing package.
Main duties & responsibilities
1. Oversee all client facing activities ensuring KPI’s are met, and staff, volunteers and clients are actively supported.
2. Recruit and line manage Client Services department inc. Paths to Success, Bridge the Gap and Safe Haven teams, and ensure staffing level meets funding requirements and client need.
3. Ensure all staff, volunteers and activity leaders have the appropriate DBS checks and training to safely support our clients.
4. Develop, motivate, and support client facing teams alongside researching appropriate training. Including being ...