Client Account Manager
Salary: Upto £40,000 per annum, dependent on experience.
Location: West Midlands, Hybrid
Are you passionate about delivering exceptional service and building strong client partnerships? Ready to take your next step within a global organisation offering clear career progression and growth?
This is an exciting opportunity for a Client Account Manager who thrives on accountability, stakeholder engagement, and driving high‑quality service outcomes. Working within a first‑generation MSP environment, you'll play a key role in shaping service delivery, influencing performance, and making a real impact from day one.
Role Summary
The Client Account Manager is responsible for the successful delivery and performance of assigned client accounts, with full accountability for P&L, KPIs and SLAs. They lead and develop a team of Delivery Consultants, ensuring resources are effectively planned to deliver consistent, high‑quality service outcomes. A trusted partner to clients, the role builds strong relationships through expert guidance, proactive engagement and regular service‑led reviews that drive continuous improvement. The Client Account Manager also identifies and converts opportunities for account growth, embedding best‑practice processes and metrics to maximise performance, efficiency and long‑term client value.
Key Responsibilities
Service Delivery, Fulfilment & Operations
Maintain fulfilment rates as per client SLAs
Lead workforce and resource planning across all shifts to maintain fulfilment and retain associates
Support associate onboarding and conduct onsite check‑ins on an ad‑hoc basis.
Work with Category Management and HR to ensure service requirements are understood and delivered to client expectations.
Support fulfilment of all Management Information requirements.
Work with the client to develop processes that ensure consistent and efficient delivery..
Leadership, Development & Culture
Ensure team Performance Excellence and development is maintained
Listen to and act on team feedback through surveys such as Amplify Your Voice
Create a culture of learning and continuous development within OperationsProject & Change Management
Manage the implementation of projects and new services, including pay reviews and legislative or compliance‑driven changes.Compliance, Accuracy & Governance
Maintain and control accurate data using legislative and compliance systems.
Ensure adherence to the company's Business Ethics and standards of excellence.Experience, Behaviors & Competencies
Experience managing temporary staffing environments.
Proven ability to work autonomously and take responsibility for delivery.
Excellent communication skills
Highly adaptable, capable of meeting tight deadlines and managing conflicting priorities.
Strong work ethic with a desire to learn and grow.
Responsible, self‑motivated and proactive in driving outcomes.
Highly organised with strong planning and prioritisation skills.
Analytical, able to interpret data and translate insights into decisions.
Customer‑ and client‑focused, committed to delivering high‑quality service and brand representation.
Results‑driven with a positive, solutions‑oriented mindset.
What's In It For You
Competitive salary with quarterly bonuses
Car allowance
24 days' holiday (rising to 27) plus your birthday off and the option to buy more
Private medical, dental, and wellbeing benefits
Pension scheme with increasing contributions
Early finish Fridays, volunteering days, and exclusive discounts
A supportive, inclusive culture where your growth mattersAbout Manpower
Manpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time, reinforcing our commitment to doing business the right way.
We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.
Apply now and build a meaningful career with Manpower