Overall Purpose of the Role To perform a variety of tasks associated with food production, front of house services and any general support required with due regard to all Health & Safety and Food Safety regulations. To perform general duties which support the efficient running of a contract or unit in line with contractual requirements and support the Food Service Manager to deliver great service to our customers. Duties / requirements To be polite, professional and friendly always with customers, clients and colleagues To ensure the highest level of customer care is always adhered to To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations To maximise all sales opportunities through selling techniques To accept payment and give change to customers, including operating a till To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice To actively gain customer feedback, passing information gained onto your line manager. To maintain a professional image To ensure queue times are minismied To keep the mystery shopper score above 80% To always look out for opportunities to develop our service To prepare, produce and serve food to the brand standard applicable to the site/ unit To be willing to assist colleagues with other duties as required To attend all relevant training sessions and meetings To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene To report health and safety issues to your line manager, including all accidents and near misses To promote good safety habits and methods of work To serve customers with hot and cold food and beverages on a counter during service times To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements To assist in the preparation of hospitality as required To clean all work areas during and after use and remove all waste to the appropriate area To observe and comply with all company and unit procedures relating to cash handling and security, reporting any issues to the catering manager. To maintain temperature records as required and to report any variance To operate machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies To assist the kitchen where needed in the production of foods, packaging and labelling To ensure all company / client policies and procedures are adhered to To keep wastage to a minimum To ensure all cleaning schedules are maintained and accurate Working Hours This is a night position so hours are 20.30-04.30, with the requirement to sometimes work in the day. Requirements The ability to remain calm during high-volume periods Enthusiastic & energetic Excellent teamwork skills Good initiative when working As an active role, you must be comfortable with walking and standing during the majority of your shift. Good communication skills in order to be able to liaise with a wide range of visitors to your work area Customer service focused Team player and can-do attitude Takes pride in personal appearance and hygiene Self-motivated and able to use own initiative Due to the remote location, you MUST drive, parking is free Why should you work with us? Great opportunity to work in a friendly and fast-paced environment Competitive pay, paid weekly Be part of a great, supportive team Gain some great transferable skills and work experience Receive full training in Health & Safety, Hygiene and Manual Handling that are recognised industry-wide. Access to Health & Wellbeing Support Programmes, including our Employee Assistance Programme. Apply online now via our short application form (only takes 1 minute!). We will be in touch shortly and if successful, you could be working in one of our venues within a few days.