Personal Injury Team Leader Bolton £31,500.00 - £40,000.00 DOE Monday-Friday, 9:00am-5:00pm Are you an experienced Personal Injury Team Leader and you're ready to take that next step in your career? If so, this could be the perfect opportunity for you. We're looking for a Personal Injury Team Leader to join our client's established team in Bolton. In this role, you'll provide clear leadership, support and motivation to a dedicated personal injury team-driving performance, improving processes, and ensuring the highest standards of service are delivered. What you'll be doing: Lead, support and mentor a team of claims handlers, providing coaching, training and day-to-day guidance. Manage a varied caseload of motor claims from first notification to settlement, ensuring service excellence. Handle escalated and complex cases, including complaints up to FOS level. Monitor workloads, allocate tasks effectively and ensure deadlines and service standards are met. Assist with recruitment, training, appraisals and performance management within the department. Review and improve processes to minimise leakage and ensure compliance with FCA and company standards. Promote a positive, collaborative team culture while supporting departmental objectives. Chair team meetings and complete regular team reports. Provide support to the Head of Motor Claims with audits, quality checks and continuous improvement...