Job Description
Director of Retail
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About the Role
We are seeking an outstanding Director of Retail to lead one of Sense’s most significant income-generating operations. This is a critical executive leadership role, responsible for the strategic direction, performance, and future resilience of 108 charity shops, employing over 300 staff and generating £15m annual turnover.
Reporting directly to the Chief Finance & Commercial Officer, you will lead a national retail team and play a pivotal role in ensuring Sense’s long-term financial sustainability. You will drive innovation, commercial excellence, and operational effectiveness - building a modern, resilient retail model that supports Sense’s mission and responds to a fast-changing retail landscape.
This is a hybrid role, working between home and our site in Crayford. There will also be regular travel to our charity shops across the UK.
Key Objectives
1. Develop and deliver a national retail strategy that drives sustainable income growth across physical shops and e-commerce.
2. Lead digital and operational innovation to improve efficiency, enhance customer experience, and maximise profitability.
3. Build strong strategic partn...