Customer Services Advisor
Leicester Hospital | Sales & Marketing | Fixed Term contract | Full time
Salary dependent on experience
37.5 hours per week (including evenings and weekends)
If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity.
At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we’re looking for.
As a Customer Services Advisor, you will:
1. Bring your skills to deliver excellent customer service, every time
2. Manage both external and internal client queries; ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required
3. Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards
4. Undertake filing, scanning and copying of documents as required
5. Ensure professional and effective communication with all clients, visitors and other clinical staff
6. Ensure that client’s confidentiality is maintained at all times
7. Provide administrative support to the onsite clinical team
8. Coordinate courier services in and out of the facility
9. Order stationery
10. Proactively engage with other Nuffield centres promoting integration and cross-training
11. Take on additional administrative and ad hoc duties as the business requires
To succeed as a Customer Services Advisor, you will have:
12. Experience in administrative/office environment
13. Confident communicator with ability to engage effectively with the general public and other health care professionals
14. Competent and confident IT user – intermediate/advanced skills in Word and Excel
15. High quality of client service and interaction
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Nuffield Health Leicester Hospital.
Founded in 1969, Nuffield Health Leicester Hospital was originally built from funds raised by the local community and is now one of the leading providers of private healthcare in Leicestershire. The Hospital has a strong local reputation with patients remaining loyal. The Hospital had a £4.5 million refurbishment in 2011 and was the blue print for the wider Hospitals refresh programme.
The Hospital has 28 ensuite inpatient beds, 2 Laminar flow theatres, Endoscopy Suite, minor treatment room and 14 consulting rooms. The hospital delivers a wide variety of inpatient and outpatient treatments and services using the best possible technologies. Since 2015 we have invested in a static MRI unit, a new digital X ray room & digital mammography. We are a local centre of excellence for Children and Young People Services. Having a Fitness & Wellbeing Gym in Leicester has led to a close working relationship and the Hospital was a forerunner for the Nuffield recovery plus programme.
The Hospital has been rated as a ‘Good’ hospital by the CQC and achieved this rating across the 5 key lines of enquiry across all departments inspected
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.