As Front Office Supervisor, you'll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests. Most importantly, as Front Office Supervisor, you'll play a vital role in ensuring that guests have a first-class, comfortable, and enjoyable stay at the hotel.
Key skills and requirements include:
1. Leadership skills: Strong leadership skills to effectively manage and motivate the guest services team.
2. Customer service skills: Excellent customer service skills to handle guest complaints and ensure satisfaction.
3. Organisational skills: Strong attention to detail to manage reservations and maintain a tidy workspace.
4. Knowledge of hotel policies and procedures: Understanding of room rates, check-in/out procedures, and hotel services, with familiarity with hotel computer systems and software.
5. Age requirement: Applicants must be 18 or above, and will need to provide a Basic Disclosure Check during onboarding.
To succeed, you should be passionate about providing an exceptional guest experience and aligning with our brand standards.
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