Job Title: Credit Controller & Office Administrator
Location: Oswestry, Shropshire
Role Type: Internal / Permanent
Role Overview
We are seeking a reliable and well-organised Credit Controller & Office Administrator to support the smooth financial and administrative operations of our accountancy practice. This is an internal, office-based role, ideal for someone who is confident managing client accounts, maintaining accurate records, and providing essential administrative support to a professional services team.
The role requires a high level of discretion, attention to detail, and the ability to communicate professionally with both colleagues and clients.
Key Responsibilities:
Credit Control & Accounts Support
Manage the firm’s credit control process, ensuring timely collection of outstanding fees
Monitor client accounts and maintain accurate debtor records
Issue invoices, statements, and payment reminders in line with agreed procedures
Liaise professionally with clients regarding payments, queries, and account reconciliations
Escalate overdue accounts where necessary and support partners with reporting
Record and allocate payments accurately
Office Administration
Provide general administrative support to the practice
Maintain client records and internal documentation, ensuring confidentiality and accuracy
Answer telephone calls and handle client enquiries in a professional manner
Manage incoming and outgoing correspondence
Support diary management, meetings, and internal coordination as required
Assist with filing, scanning, and document management (digital and physical)
Skills & Experience
Previous experience in credit control, accounts administration, or office administration
Strong attention to detail and high levels of accuracy
Confident communicator with a professional and courteous manner
Good organisational skills and the ability to manage multiple priorities
Comfortable working with accounting software and Microsoft Office
Discretion and understanding of confidentiality within a professional services environment
Desirable (but not essential)
Experience within an accountancy practice or professional services firm
Knowledge of billing processes within accountancy or legal environments
Personal Attributes
Trustworthy and dependable
Proactive and able to work independently
Calm and professional when dealing with sensitive financial matters
Team-oriented with a positive attitude