Responsibilities
* Support the development and upkeep of a comprehensive and current set of planning policy documents that guide and promote high standards for future development in the area, including contributing to the preparation, review, and maintenance of local plans, neighbourhood plans, and other relevant planning policy frameworks.
* Make a proactive and positive contribution to the effective delivery of the Planning Service, working flexibly to support the achievement of the council’s objectives.
* Provide excellent customer service in all interactions with internal and external stakeholders, including Councillors, and attend and successfully complete all required training as part of the career grade or apprenticeship scheme.
* Respond promptly and professionally to requests for support from members of the public, including assisting the Customer Contact Centre and Complaints and Customer Feedback teams when needed.
* Help ensure timely and effective responses to customer, MP, and Councillor enquiries, complaints, feedback, and requests under FOI and EIR legislation, supporting the Planning Service in consistently meeting service standards.
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