Network Engineer (3rd Line Support)
We are looking for an experienced Network Engineer to join Roc Technologies, supporting one of our key enterprise customers. As part of our engineering team, you will play a vital role in delivering high-quality network support, troubleshooting complex incidents, and contributing to both BAU operations and transformative projects.
This role provides the opportunity to apply your expertise to critical network operations, collaborate closely with our clients and technical teams, and contribute to the development of technical strategies and operational improvements.
Key Responsibilities
1. Ensure network availability through proactive monitoring, maintenance, and documentation.
2. Perform failover testing and implement best practices within your technical discipline.
3. Troubleshoot and resolve high-complexity incidents, providing regular updates to customers and internal teams within SLA.
4. Maintain accurate and detailed work notes in Roc and customer ITSM systems.
5. Participate in the on-call rota, offering Tier 3 technical expertise to 24x7 Tier 1/2 teams.
6. Liaise with vendors and third-party suppliers to progress support calls.
7. Collaborate with leadership and s...