Salary: Very Competitive & Excellent BenefitsShift hours: Full TimeContract Director – Soft Facilities ManagementMedirest | NHS | Surrey | Competitive Salary + Excellent BenefitsAt Medirest, we create environments where patients feel cared for, staff feel supported, and hospitals can thrive. We’re now seeking an experienced and commercially astute Contract Director to lead our NHS partnerships across Surrey.This is a senior, high-impact role where commercial performance meets real purpose. You’ll work closely with local NHS leaders to deliver exceptional Soft Facilities Management services — including cleaning, catering, portering and retail — while championing quality, compassion and the patient experience.If you’re motivated by people, performance and making a meaningful difference in healthcare, this is a role where your leadership will truly shape outcomes.The RoleAs Contract Director, you will take full ownership of large and complex NHS contracts across Surrey, ensuring services are delivered safely, efficiently and with genuine care. You’ll balance commercial success with outstanding operational delivery, building high-performing teams and trusted client relationships.Key ResponsibilitiesCommercial LeadershipDrive strong financial performance across soft FM and retail operationsLead budgeting, forecasting and cost controlIdentify and maximise revenue opportunities while ensuring value for moneyContract & Performance ManagementOversee soft FM and retail contracts, ensuring SLAs and KPIs are consistently achievedMaintain compliance with governance, quality and regulatory standardsOperational ExcellenceEnsure day-to-day services meet the highest standards for safety, quality and customer experienceChampion continuous improvement focused on patient care and staff wellbeingStakeholder & Client PartnershipBuild trusted, collaborative relationships with NHS leaders, suppliers and internal teams across SurreyAct as a strategic partner aligned to client priorities and patient outcomesPeople & CultureLead, inspire and develop senior management teamsFoster a culture of accountability, engagement and continuous improvementRisk & ComplianceProactively identify and manage risks across service delivery, compliance and financeEnsure safe, secure and welcoming environments for patients, staff and visitorsAbout YouYou are a confident, values-driven leader with strong commercial acumen and a passion for delivering outstanding healthcare services.You’ll bring:Proven senior leadership experience in Soft FM contract management (ideally within healthcare)Strong financial and commercial skills with a track record of driving performanceExperience managing large, complex contracts and multi-disciplinary teamsExcellent communication, negotiation and stakeholder management skillsA customer-first mindset and genuine commitment to patient experienceStrategic thinking and the ability to solve complex operational challengesWhat We OfferAlongside a competitive salary, you’ll receive a comprehensive benefits package, including:Contributory pension schemeCareer Pathways and MyLearning development programmesDigital GP access for you and your immediate familyExclusive travel discounts with TUI, Expedia, Booking.com and moreSavings at major supermarketsUp to 44% off cinema ticketsCashback rewards across a wide range of brandsFree wellness, mindfulness and exercise classesThe ability to share discounts with friends and familyAbout Medirest & Compass Group UK&IAt Compass Group UK&I, we believe everyone should feel valued, included and empowered to be their true self at work. We are proud of our diverse workforce and the meaningful impact our people make every day.Diversity is Our Strength — and our people are at the heart of what we do.Reference: compass/TP/2201129/210705Location: Surrey