It apprenticeship

IT Support Apprentice

Are you looking to kickstart your IT career with a company at the forefront of cloud technology and digital transformation?Codestoneis offering an exciting opportunity for anIT Support Apprenticeto join their award-winning Managed Services team.

As aMicrosoft Gold Partner and SAP Gold Partner, Codestone empowers organisations with innovative cloud solutions, ERP systems, and managed IT services. Youll be part of a business that thrives on collaboration, growth, and helping clients achieve digital success all while developing your own skills in a supportive environment.

A Typical Day in the Job:

1. Acting as the first point of contact for IT issues, logging and managing tickets through the ITSM system.
2. Providing first-line technical support to users via phone, email, chat, and self-service portals.
3. Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where necessary.
4.