Join a leading independent technology and services provider as a FLA L3!
Job Overview:
We value a broad mix of experience and welcome applications from individuals at all stages of their IT expertise as a Service Desk professional. Prior knowledge of hardware and software support is advantageous and will help you succeed in this role.
Rate £18.31/Hr through UMB£14.11/Hr through basic PAYE£16.02/Hr through basic PAYE
Contract 3-month contract
Timings: Operates on a rotating shift pattern between 7:00 AM and 7:00 PM, Monday to Friday, providing comprehensive coverage throughout the business day.
Location Nottingham or Milton Keynes
Job Description:
1. SC Clearance Mandatory
2. We are seeking a First Line Analyst to join a high-performing Service Desk team supporting one of our most prestigious clients.
3. In this role, you will act as the first point of contact for users experiencing IT-related issues, delivering a consistently high level of customer service and ensuring a positive support experience.
4. Your key responsibilities will include managing, troubleshooting, and progressing incidents and service requests in line with agreed Service Level Agreements (SLAs). While this is primarily a First Line support role, there will also be opportunities to gain exposure to, and assist with, some Second Line support activities, offering excellent scope for professional development.
5. B...