Ready to work, grow, and play at Village Hotel Club? We’re looking for a passionate and organized leader to keep our clubs running like a well‑oiled machine, ensuring the highest levels of member experience and staff excellence.
Responsibilities
* Maintain the smooth operation of the leisure club facilities, including poolside and gym.
* Ensure member satisfaction through efficient processes and customer excellence.
* Coach and motivate staff to achieve the best service and seamless operations.
* Partner with the Leisure Club Manager to oversee day‑to‑day club operations.
* Lead the team to push boundaries through killer customer service and passion for fitness.
Qualifications
* A passion for leisure and fitness.
* Good knowledge and experience of leisure operations.
* Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered.
* Leadership and motivational skills, passion for developing others.
* Strong organisational ability to multitask across key areas such as poolside, gym floor coaching, and administrative duties.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on food and drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in our Village Hotel Starbucks stores.
* Excellent training and development, including our Rising Stars and Talent Academy programmes.
* Use of the exciting Mobile Gaming training platform across several areas in the hotels.
* Discounts and cashback offers on many High Street Brands and Supermarkets.
* A range of well‑being and healthcare benefits and monthly well‑being programmes for all employees to support mental health.
* Mental Health first aiders and up to 2 mental health days annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to our Employee Assistance Programme, offering support and counselling.
* Flexible working hours.
* A fun, supportive and inclusive work environment with regular team events.
* Excellent reward and recognition incentive schemes.
* Anniversary rewards for key milestones of service.
* Electric car salary sacrifice scheme.
* Birthday off guaranteed.
* Discounted Health Cash plan and sick pay insurance.
* A host of BIG People Days to celebrate, reward and recognise our wonderful employees and local communities.
* Enhanced maternity and paternity benefits and pay.
* Company pension scheme.
* Life insurance.
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