ABOUT YOU
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You would have some experience in a customer facing role specialising in a similar field such as technical advisorand also have experience in a target driven Customer Service environment meeting KPI's and SLA's.You should have agood general standard of education, further education or qualifications would be advantageous.
THE ROLE
The heart of the role is a passion for quality and producing high levels of customersatisfaction, through highly motivated and target driven people.
You will be engaging with our customers providing exceptional service and support,resolving technical problems and exploring additional requirements. The role requires timely and accurate reply to all the incoming emails, taking inbound calls from new and existing customers and making outbound follow-up calls to help customers resolve their technical problems. This requires working closely with all departments in C365while ensuring that quality and accuracy is maintained throughout.
Job Title: Technical Support Executive
Hours:37.5hours pw
Shift pattern: Youwill do 7.5 hour shifts between07:00-22:00Monday - Sunday
Salary: £23,000paplus PRP
Location: Hybrid- Bowthorpe, Norwich, UK
Start Date : 13th May 2024
About rewards and benefits:
* 23 days holiday rising to 25 days annual + bank holidays
* We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* 24/7 employee assistance programme with an easily accessible app!
* Family and friends’ discounts on our services & products
* Pension Scheme, up to 4% Company matched
* Life assurance 2x annual salary
* Free on-site parking
READY TO APPLY
If you are interested in this role please follow the instructions...there are two parts to the application process
1. Upload your CV
2. Register and complete the online assessments with Test Gorilla Register Here !
** Once registered Test Gorilla will send you a link to the assessments - check your junk email !!**
**You need to be able to commit to 2 weeks of Full Time Training, Monday - Friday 09:30 - 17:30 **
OTHER INFORMATION
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
C365CSE
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