About Digicel
Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.
Job Description
Role title
Field Force Engineer
Reports To
Field Force Manager
Job Purpose
Drive force behind the deployment and maintenance of Digicel's critical infrastructure. By ensuring that Digicel's network and technology assets are not only operational but optimized for peak performance in the field.
Key Objectives
* Lead the charge in deploying network infrastructure and technology assets in the field, ensuring timely and accurate installations.
* Maintain, troubleshoot, and optimize network equipment and technology assets to ensure uninterrupted operations.
* Collaborate with cross-functional teams to expand network coverage and capacity, meeting the evolving needs of our customers.
* Uphold quality standards in field operations to deliver reliable and high-performance network services.
* Maintain comprehensive records and documentation of field activities and equipment installations.
Main Accountabilities
* Execute network infrastructure deployments in the field, including but not limited to base stations, antennas, and related equipment.
* Conduct routine maintenance, inspections, and troubleshooting of network assets, ensuring their continued reliability.
* Collaborate with cross-functional teams to plan and execute network expansion projects, optimizing coverage and capacity.
* Adhere to quality control measures in field operations, ensuring the highest standards of performance and reliability.
* Maintain detailed records of field activities, including equipment installations, maintenance logs, and inspection reports.
Qualifications, Knowledge & Experience
* A bachelor's degree in Information Technology, Computer Science, or a related field is typically required.
* Demonstrate a minimum of 5 years of experience in field operations, ideally within the telecommunications industry.
* Exhibit technical expertise in deploying, maintaining, and troubleshooting network infrastructure and technology assets.
* Maintain a strong focus on safety protocols and practices in field operations.
* Understand fundamental networking concepts and equipment.
Functional Skills And Abilities
* Problem Solver: Possess excellent problem-solving skills to diagnose and resolve field-related issues effectively.
* Effective Communicator: Demonstrate strong communication and interpersonal skills to interact with cross-functional teams and vendors.
* Detail-Oriented: Exhibit meticulous attention to detail in field operations, documentation, and safety compliance.
* Technical Adaptability: Stay updated with the latest field technologies and industry trends.
* Autonomous Fieldwork: Ability to work independently, prioritize tasks, and manage field operations efficiently.
* Customer-Centric: A commitment to ensuring network assets are optimized to deliver the best possible service to customers.
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