Job Description
The Production Team Leader is responsible for overseeing a team of production workers and ensuring the smooth, efficient operation of the production area. This role requires strong leadership, attention to detail, and an in-depth understanding of production processes. The Team Leader will drive continuous improvements using SQCDP measures, promoting a culture of excellence, accountability, passion, and teamwork.
Key ResponsibilitiesCommunication
* Conduct structured morning SQCDP meetings and daily team communication to ensure clarity of targets and objectives.
* Build and maintain strong relationships with customers, ensuring clear communication regarding daily operations.
* Escalate relevant issues promptly to the Production Manager.
Safety
* Work with the H&S officer and committee to reduce risk through effective risk assessments.
* Ensure a safe working environment for all staff through regular safety controls audits.
* Investigate accidents and enforce safety controls, including method statements.
* Conduct return-to-work interviews following staff absence.
Quality
* Conduct full investigations into customer concerns and provide accurate, timely responses in line withSLA:
o Acknowledgement: 12 hours
o Containment: 24 hours
o Corrective Actions: 48 hours
o Root Cause (with evidence e.g., 8D): 10 days
* Ensure accurate data capture and daily logging of reject data in the QA system.
* Conduct audits to ensure all work meets required standards.
Cost
* Implement actions to reduce or mitigate off-track hours against the visual plan.
* Record planned downtime accurately, including training and project work.
* Ensure team engagement with operational targets.
* Validate and approve production hours in the ERP system.
* Drive productivity gains through VA activity and waste elimination (8 wastes).
Delivery
* Develop clear visual plans for the team aligned with the work-to-list.
* Advocate for the customer and maintain promised delivery dates.
* Keep customers and internal systems fully updated regarding delays or revised expectations.
* Coordinate with other departments to resolve operational issues.
People
* Manage staff performance using QCD measures to maintain and improve standards.
* Recognise and reward strong performance.
* Improve team efficiency through effective attendance management, RTWs, and absence review meetings.
* Identify coaching needs, setting SMART targets to support development.
* Address conduct issues promptly and professionally, leading by example.
* Engage team members in CI activities including Kaizen, 5S, and problem-solving (Project Charters, Challenge Zero).
* Work with the Production Manager to identify skills gaps using the Versatility Matrix to support:
o PDR process
o Training & development plans
o Onboarding plans
Qualifications / ExperienceEssential
* Strong experience in a high-pressure, fast-paced manufacturing environment.
* Excellent written and verbal communication skills.
* Competency in Microsoft applications including Word, Excel, and Outlook.
* Proven experience leading teams within a production environment.
* Ability to manage multiple priorities, investigations, and improvement activities.
Desirable
* Knowledge of electrical control cabinets and/or electro-mechanical assemblies.
* Competency in Microsoft SharePoint.
* Formal leadership or supervisory qualifications.
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