Overview
For our customers, William Hill is more than a betting shop. It's a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. We put our customers first and as a Team Leader in one of our betting shops, you'll play a vital role in helping us maintain this atmosphere, making your mark on our business and our industry. In return, you'll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.
Responsibilities
* Leading and motivating a team of Customer Service Representatives
* Coaching and development of your team
* Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Opening and closing the shop, with support from your team as required
* Ensuring your shop achieves targets
* Working patterns: Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, and will include evening and weekend working
* Supervisory experience and great people skills
* A positive, can-do attitude with a professional and dynamic approach to work
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Application process
What happens next? Once you've applied, our Talent Acquisition team will review your application. If you're successful at this stage, we'll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
About us
Who are we? We're William Hill, part of evoke. With over 1,300 shops across the UK, we've been a permanent fixture on the UK high street since 1966—and our Retail team sits at the heart of our high-street experience. Our culture is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together.
About evoke
We embrace change and progress. evoke is the new name for 888 Holdings, uniting William Hill, 888, and Mr Green. This is an exciting time to join as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences.
What’s in it for you?
We offer a range of competitive benefits focused on development and wellbeing. From financial benefits to health initiatives, we win together:
* Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: An extra paid day off for your birthday within your birthday month
* Subsidised travel: For roles based in London, access to discounted or free Zone 1-6 Oyster card
* Training and development: Induction programme and ongoing training to upskill you
* Career prospects: Opportunities to progress to roles such as Cluster Operations Manager or into a Head Office role
* Pension plan: Pension contributions matched up to 4%
* Perks and discounts: Discounts in high street shops, cinemas, and holidays
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