This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Introduction
We are looking for a highly organised and detail-focused Senior Project Coordinator to join the Rapport team. This role is central to the Facilities Management function, ensuring the effective coordination of administrative processes, project tracking, and operational reporting across a large retail estate.
This is an excellent opportunity for someone who thrives in a structured, fast-paced environment and brings exceptional administration, coordination, and data management skills. You will be the backbone of project delivery, ensuring information is accurate, actions are followed through, and stakeholders remain aligned.
About the Role
You will support a team of Facilities Managers by providing high-level administrative coordination, ensuring all project activity is tracked, documented, and delivered on time.
A significant part of this role is hands-on administration and reporting, including maintaining systems, updating records, and producing high-quality reports using Excel. You will play a key role in keeping workstreams organised, visible, and progressing effectively.
You will also support asset tracking and verification, ensuring all data across store locations is accurate and up to date.
Type of Contract
Full-time, Permanent - Hybrid
40 hours per week
Monday to Friday
* Monday & Friday: Work from home
* Tuesday to Thursday: On-site
What You'll Be Doing
* Providing strong administrative coordination across multiple Facilities Management projects
* Maintaining accurate records, trackers, and documentation across all workstreams
* Supporting Facilities Managers with structured follow-up, diary coordination, and task tracking
* Ensuring actions are clearly recorded, owned, and completed within deadlines
* Producing regular reports using advanced Excel skills, including pivot tables and data analysis
* Monitoring service provider information and ensuring reporting is accurate and consistent
* Supporting asset verification processes and maintaining high-quality data integrity
* Acting as a central point of coordination to ensure smooth communication across teams
* Proactively identifying gaps in administration, processes, and follow-up
What We Are Looking For
* Strong background in administration and coordination roles (essential)
* Highly organised with excellent attention to detail
* Confident using advanced Excel (pivot tables, formulas, reporting, data management)
* Experience maintaining systems, trackers, and structured documentation
* Ability to manage multiple priorities in a busy environment
* Strong communication skills and stakeholder coordination experience
* A proactive, self-motivated approach with strong ownership of tasks
* Comfortable working independently while keeping teams aligned and informed
What We Offer
* Financial benefits including travel and grocery discounts, life assurance, and cash rewards
* Contributory pension scheme
* Access to wellbeing support, Employee Assistance Programme, and digital GP services
* Learning and development opportunities to support career growth
* Recognition schemes including WOW Awards
* One paid volunteering day per year to support a cause of your choice
About Rapport
Rapport Guest Services is a multi-award-winning organisation delivering front- and back-of-house guest services across leading businesses in the UK and internationally. As part of Compass Group UK&I, we are proud of our people-first culture, commitment to excellence, and inclusive working environment.
We are a Disability Confident Employer and actively support wellbeing, development, and opportunity for all colleagues.