Job Title: Senior Service Desk Analyst Location: Darlington (On-Site) Salary: £30,000 - £40,000 DOE Are you ready to hit the ground running in a hands-on IT role where no two days are the same? We're looking for a Senior Service Desk Analyst to join our small but dynamic IT team based in Darlington. This is a fantastic opportunity for someone with broad IT experience-from 1st/2nd line support through to networking and telephony-who is keen to take ownership and help shape the internal IT landscape of a growing organisation. What You'll Be Doing: Provide 1st and 2nd line IT support to internal users across the business. Take the lead on incident resolution, problem management, and technical troubleshooting. Support and maintain network infrastructure, including switches, firewalls, and wireless systems. Work with telephony systems (experience with VoIP solutions is ideal). Assist in developing and implementing improvements to the IT infrastructure. Collaborate with the IT team (currently a close-knit team of 3) on projects, upgrades, and rollouts. Contribute to documentation, asset management, and process improvement. What We're Looking For Solid experience in a hands-on IT support role covering 1st/2nd line duties. A working knowledge of networking concepts (DNS, DHCP, VLANs, etc.). Familiarity with telephony systems - particularly VoIP (3CX, Mitel, etc.). Comfortable working independently and proactiv...