Collections Manager Red Recruitment is recruiting a Collections Manager to join our client who have a passion for driving team engagement, nurturing talent, and enhancing the customer experience while fostering client confidence and business growth. This is a fantastic opportunity to lead and develop a team of Customer Support Advisors within a collections environment, ensuring the consistent delivery of exceptional customer service. Benefits and Package for a Collections Manager: Salary: £28,000 -£30,000 per Annum Hours: Monday to Friday, 8am - 5:30pm No Weekends Contract Type: Permanent Location: Banbury, On-Site Start date: ASAP Training and Development OpportunitiesKey Responsibilities of a Manager: Lead and develop a team of Customer Support Advisors in a fast-paced collections environment to achieve high performance and service excellence. Provide hands-on support to the team, actively assisting with collections activities when needed. Conduct regular coaching and feedback sessions, including monthly 1-2-1s, to support individual and team development. Ensure team members are equipped to handle escalations, with Team Leaders taking ownership of issue resolution. Effectively manage change and adapt quickly to evolving business needs. Monitor and improve team performance through relevant systems, ensuring resources are allocated efficiently. Ensure adherence to health & safety, environmental, equal opportun...