Account Manager – Join a Fast-Paced Manufacturing Team in Derby! 🚀
Are you an organised, people-focused Account Manager who thrives in a busy environment? We’re looking for a proactive and driven individual to join our manufacturing team at our Derby site, where no two days are the same.
This is a fantastic opportunity to play a key role in customer relationships, project coordination, and supporting a dynamic production environment.
🕒 Working Hours
Enjoy a great work-life balance with an early Friday finish:
Monday – Thursday: 8.00am – 4.45pm
Friday: 8.00am – 12.30pm
💷 Salary
£35,000 – £40,000, depending on experience
⭐ Why Join Us?
* Work in a busy, hands-on manufacturing environment
* Be a key point of contact for valued customers
* Join a supportive and experienced team
* Early Friday finish to kick-start your weekend
* Competitive salary with room to grow
If you enjoy building strong relationships, keeping projects moving, and being at the heart of a thriving manufacturing operation, we’d love to hear from you.
Benefits:
Competitive pay
Pension
25 Days Annual Holiday plus 8 statutory days
BUPA Healthcare
Long Service awards
Death in Service
Free onsite Parking
Purpose of role and accountabilities:
At Gardner, client relationships are our top Priority. The ideal candidate will need to have experience as an Account manager and exceptional customer service. We are looking for a dedicated and personable manager to act as the main point of contact for a senior client with the assistance of a direct report.
* Ensures that Delivery Performance is maintained at a World Class level of performance for all customers
* To develop a Customer Relationship Management strategy and business plans which support the business
* To provide a focal point for the customer within the business identified contracts and to optimise the working relationship with the customer, through regular meetings, telephone contact and formal reporting.
* Ensuring customer satisfaction and 98% OTIF delivery
* Conduct regular performance and forecasting reviews with the customers for dissemination into the SIOP and ERP systems
* Ensure all Sales Orders are loaded, checked and verified
* Maintain, improve and stabilise the Customer demand signals into the Gardner Group
* To maintain Sales order integrity via Paragon/customer order book, updating where required and notifying customer of any delivery date/quantity changes.
* Ensuring contract review procedure is followed (through liaison with relevant departments ref quote, contract review checklist (GMF3021) for any orders received – both for electronic and manual purchase orders.
* Populating customer progressing sheet (ie YM26/Senior Critical List etc) with promise dates/comments and returning to customer in timely fashion.
* Ideally will have a strong track record Tier 1 Aerospace Suppliers
* Manage and develop Personal Development Plans for direct reports
* To generate visual business metric, which enable business performance to be tracked on a regular basis and targets achieved
* Continually review all aspects of the operation so that methods, procedures and efficiency can be improved
* Create and maintain an innovative environment that encourages employee participation through continuous improvement, raising quality and effective team working, sharing best practice where possible
* Develop an "Early Warning System" for issues that could affect GAEs ability to supply parts to its' customer base
* To work within cross functional teams to support business development, growth and improvement projects as required
* To lead by example and ensure appropriate standard of behaviour and conduct are maintained within the business in line with company policies
* Any other duties within your capabilities as requested by the Gardner Senior Management Team
Core skills/attributes needed:
* Extensive knowledge of production processes and Customer Relationship Management preferably within the aerospace or automotive industry or similar
* Ability to understand and interpret engineering drawings and aerospace specifications
* First class leadership and motivational skills.
* Problem analysis and decision making
* Strong customer focus combined with business development skills/ commercial awareness
* Can coach and mentor, and lead by example
* Be an excellent communicator with good negotiation skills
* Resilience and tenacity
* Willing to travel across the Gardner sites as required
* Ability to work under pressure, as part of a team but often on their own initiative
* MRP management
* Lead Time Analysis
* Capacity Management, development and introduction
Problem Solving
The employee must also strive to support the elements of the SQCDP framework of the wider Gardner business;
* Safety: work in line with all accredited company safety standards in order to provide a safe working environment for all
* Quality: support the quality accreditations across the business to ensure the delivery of a ‘right first time’ performance
* Cost: support the continuous improvements in cost reduction activities across the company in order to deliver increased profitability and value for money to our customers and stakeholders
* Delivery: drive improvement in delivery performance to continually exceed customer expectations and targets
* People: support organisational capability and influence cultural change by embracing diversity, inclusion, wellbeing and community
Measurable performance indicators/objectives of role:
* Delivery of specific business improvement projects
* Achievement of targets in line with business plan