Fortune 500 companies and government agencies rely on eGain’s AI knowledge solution to elevate customer experience and reduce the cost of service. Recognized as a leader by Gartner, the eGain AI Knowledge Hub orchestrates AI and human expertise to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat the details. We are diverse, optimistic, and tenacious. We take pride in what we do—but we don’t take ourselves too seriously. If work is something you love, let’s talk.
The Opportunity
Knowledge management is at the center of the AI revolution. Gartner predicted that 100% of generative AI virtual assistant projects that lack integration to a modern knowledge management platform will fail to meet their customer experience and cost‑reduction goals — and enterprises are waking up to that reality fast. eGain sits in a uniquely powerful position: rated the leading AI knowledge management platform and recognized as a leader by Gartner.
This role exists at the heart of that moment. As an AI Knowledge Architect, you will solve real knowledge and AI challenges for some of the largest companies in the world — designing and delivering AI knowledge solutions at scale and advising senior leaders on AI transformation. It is a hands‑on, high‑visibility, senior customer‑facing role with broad strategic influence.
What You’ll Do
Customer Advisory & Workshops
- Lead structured discovery workshops with senior customer stakeholders to build AI transformation roadmaps
- Advise C‑suite and senior leaders on AI strategy, helping them navigate the organizational, process, and technology dimensions of AI adoption
- Translate complex AI and knowledge concepts into board‑ready narratives that drive executive alignment and unlock investment
AI Solution Design & Delivery
- Architect and deliver agentic AI solutions for Fortune 500 and government customers — spanning agentic orchestration, knowledge graphs, and AI readiness assessments
- Design end‑to‑end AI solution architectures grounded in the eGain AI Knowledge Method that address real enterprise challenges at scale
- Assess customer AI readiness, identify gaps, and build a clear path from current state to production‑grade AI deployment
CX AI Automation with eGain Composer
- Architect automation solutions that connect knowledge, AI agents, and enterprise systems into seamless end‑to‑end experiences using eGain Composer
- Design and implement agentic integration patterns leveraging modern protocols — MCP, A2A, and REST — to enable interoperability across the enterprise AI ecosystem
- Define composability standards and reusable patterns that accelerate deployment across the customer base
What You’ll Bring
- Master’s degree in Computer Science, Information Science, or a related field from a top‑tier university
- 7 to 10 years of enterprise consulting or solutions architecture experience, with a track record of delivering AI or knowledge management solutions for large organizations
- Hands‑on experience with agentic AI frameworks, knowledge graphs, and modern integration protocols such as MCP and A2A
- Proven ability to lead knowledge workshops, build transformation roadmaps, and influence senior stakeholders without formal authority
- A natural instinct to operate as an AI‑native practitioner — continuously learning, experimenting, and bringing the latest AI thinking into your work
