Overview
Community Safety Manager (12m FTC) at Paradigm Housing Group. This role leads a transformed ASB (anti-social behaviour) service and drives it forward to deliver safer, more inclusive neighbourhoods. The role is based in High Wycombe with hybrid working (2 days per week in the office & 3 days per week working from home).
Paradigm Housing Group provides a pay range; your actual pay will be based on your skills and experience. Talk with your recruiter to learn more. We have recently achieved improvements in our ASB service, including better case assessment, improved customer communication, stronger team dynamics, and a 17% uplift in tenant satisfaction. We are seeking a dedicated manager to continue this momentum.
What you’ll be doing
* Lead and inspire a team of 5–6 ASB Case Managers
* Champion early intervention and customer-focused case resolution
* Own and evolve our ASB policy, toolkit, and communications strategy
* Collaborate across Paradigm and with external partners (police, local authorities, health services)
* Use data and insight to shape service improvements and reduce ASB
* Monitor performance and report outcomes to senior leaders and external stakeholders
* Handle complex cases and complaints with professionalism and empathy
* Participate in our duty manager rota, including occasional out-of-hours support
You’ll bring
* Strong ASB legislation knowledge and case management experience
* Proven leadership in managing customer service teams
* A data-driven mindset and strategic decision-making skills
* Excellent communication and stakeholder engagement abilities
* A collaborative, solution-focused approach
* A full UK driving licence and access to your own vehicle + business insurance
Why Paradigm?
We manage over 17,000 homes across 30 local authorities. We’re growing fast with plans that include significant housing growth and potential future expansion. You’ll be part of a forward-thinking organisation that values innovation, accountability, and community impact.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Quality Assurance
Industries
* Non-profit Organization Management
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