We are looking for an enthusiastic and organized individual to join our team as a Receptionist at our GP surgery. Using EMIS, you will be the first point of contact for patients, handling appointments, telephone inquiries, and prescription requests while ensuring accurate record-keeping and smooth communication. This role is ideal for someone with excellent customer service skills, attention to detail, and experience in a busy healthcare environment. Familiarity with EMIS is highly desirable. Be part of a supportive team making a difference in patient care!
PLEASE NOTE: The role initially requires 20-25 hours per week, with afternoon shifts starting from 1:00 PM to 6:30 PM. These hours may adjust in the future based on the needs of the practice.
Main duties of the job
1. Managing patient correspondence, referrals, and documentation
2. Maintaining accurate patient records using EMIS Web
3. Overseeing site administration tasks to ensure the smooth daily operation of the surgery including reception management
4. Liaising with patients, healthcare professionals, and other services
5. Using Docman for scanning and summarizing medical records
About us
St Nicolas is a branch of Station Street Surgery. We are in the process of building a strong team that can grow and work together for years to come. Station Street Surgery is a well-developed team with a continuously expanding workforce, which requires a new team member with a flexible approach to providing outstanding patient care.
Job responsibilities
1. Managing patient correspondence, referrals, and documentation
2. Maintaining accurate patient records using EMIS Web
3. Overseeing site administration tasks to ensure the smooth daily operation of the surgery including reception management
4. Liaising with patients, healthcare professionals, and other services
5. Using Docman for scanning and summarizing medical records
Person Specification
Experience
* Previous GP Surgery Experience: Demonstrated experience in a similar administrative and secretarial role within a GP practice or primary care setting.
* Proficiency in EMIS Web: Strong working knowledge of EMIS Web for managing patient records, appointments, and correspondence.
* Administrative Skills: Proven ability to manage administrative tasks such as filing, record-keeping, scheduling, and correspondence in a healthcare environment.
* IT Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.
* NHS or Primary Care Experience: Familiarity with NHS systems, processes, and healthcare protocols.
* Experience with CQC Requirements: Knowledge of Care Quality Commission (CQC) standards and the ability to ensure compliance within the practice.
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