Ready to dive into the world of tech and build the foundation of an exciting IT career? Twister SolutionsEssexs go-to IT support powerhouseis offering an apprenticeship where every day brings hands-on learning, real-world problem solving, and the chance to grow into a full-time IT specialist. From troubleshooting systems and setting up networks to exploring cybersecurity and cloud services, this is your launchpad into a thriving industry. Youll be guided by experienced mentors and supported by a close-knit team who are passionate about technology and innovation. As an apprentice, youll earn while you learnstarting at £15,600 per yearwhile completing your Level 3 Information Communications Technician apprenticeship with Baltic Apprenticeships. Based at the Thames Enterprise Centre in East Tilbury, youll gain practical experience supporting businesses with everything from Wi-Fi installations to advanced IT solutions. If youre enthusiastic, curious, and eager to develop a career in IT, this is your chance to start strong with Twister Solutions. In this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Support IT security processes including password resets, user access, group policies, multi-factor authentication, antivirus monitoring, and encryption. Provide technical support to staff and clients via phone, email, messaging, video calls, and the Autotask ticketing system. Use troubleshooting tools to diagnose and resolve IT issues. Install, configure, and upgrade hardware (PC components, network devices, peripherals) and software (OS, Office suites, productivity and monitoring tools). Apply software updates, security patches, service packs, and driver updates across physical, virtual, and remote systems. Work with wired and wireless networks to troubleshoot connectivity, configure devices, and maintain secure access. Gain exposure to cloud technologies, supporting cloud applications and storage solutions. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £15,600 per annum Monday to Friday 9am-5pm. 20 days annual leave plus Bank Holidays. Skeleton staff during the Christmas period. Eye test contributions. Desired Qualities, Skills and Knowledge: Confident communication skills both written and verbal. Ability to work as part of a team and independently. Ability to organise your workload. Problem solving skills. Grade 5 in GCSE English and Grade 4 in GCSE Maths. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Twister Solutions. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.